Akhil S.

Inquirer
DISC Type : cd

Senior Software Engineering Manager at Upstart

Seattle, Washington, United States

Overview

Akhil is a Senior Engineering Manager at Upstarts AI lending marketplace, with over 11 years of tech experience from companies like Block and Amazon. He leads teams developing telephony and AI-powered support experiences. People he has worked with describe him as hardworking, organized, and detail-oriented.

He has a passion for supporting the tech community, publicly offering encouragement and sharing hiring opportunities for talented individuals impacted by industry layoffs.

Unique fact: At Block, he built and led the engineering group responsible for supporting over 40 million annual customer support calls across Square, Cash App, and Afterpay.

Personality Overview

ROI Conscious

Upfront

Demanding

They respond well to confident salespeople.  They care equally about the product and its potential impact. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

AI in Customer Support
Leads teams building AI-powered call routing, virtual agents, and AI voice and chat assistants for customer support at both Block and Upstart.
Contact Center Tech
Managed the engineering for high-volume contact center infrastructure, building solutions on platforms like AWS Amazon Connect to handle millions of calls.
Engineering Team Building
Actively hires and develops senior full-stack software engineers, focusing on creating high-performing teams to build impactful products.

Media Appearances

Akhil has no verified media appearances

Work History

8-2025
Senior Software Engineering Manager at Upstart
7-2022 - 8-2025
Software Engineering Manager at Block
2-2022 - 6-2022
Software Engineer at Block
3-2020 - 2-2022
Software Engineer at Meta
9-2015 - 3-2020
Software Engineer at Amazon

Education

2010 - 2014
BE from Netaji Subhas Institute of Technology

More Information

Social Presence :

Prographics :

Exp : 11 Location : Seattle, Washington, United States Job Level : Middle Designation : Senior Software Engineering Manager at Upstart
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Insights For Selling To Akhil

During A Call Or A Meeting

DO's

  • Tell them that you are there to help them create visible impact within their organization
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Get to the point quickly instead of spending too much time on pleasantries

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Avoid long winding pitches, stay objective
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Akhil is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Akhil

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Akhil move?

  • Their decision making speed is somewhere in the middle.
  • Can Akhil take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Akhil

Personality Compatibility


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