Akhil Shah

Energizer
DISC Type : I

Commercial Director / Head of Client Contracts & Service - Life Services at Co-op

Watford, England, United Kingdom

Overview

Akhil is a highly commercial and proactive leader with a proven record of profitably growing businesses in the financial services and insurance sectors. He excels at devising business strategy and building partner relationships. He holds a BSc from the University of Southampton and an ACII certification. Colleagues describe him as ambitious, focused, and possessing great integrity.

During the COVID-19 pandemic, he led the creation of an insourced customer service operation with over 100 agents for Debenhams.

Personality Overview

Informal

Believer

Big Picture Person

They are naturally enthusiastic, so take their promise with a pinch of salt.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are people oriented, friendly and like creating new connections.

Topics They Care About

Embedded Insurance
His role at Cover Genius and attendance at industry conferences demonstrate his focus on embedding bespoke insurance solutions with major digital companies.
Strategic Partnerships
His profile consistently highlights his strength in building mutually beneficial relationships with partners to drive business growth and competitive advantage.
Retail Financial Services
He previously led the entire Financial Services division for Debenhams, which included general insurance, credit cards, and travel money for over 2 million customers.

Media Appearances

Akhil has no verified media appearances

Work History

1-2025
Commercial Director / Head of Client Contracts & Service - Life Services at Co-op
6-2022 - 12-2024
Director - Insurance EMEA at Cover Genius
3-2021 - 6-2022
Managing Director at Go Tel Communications Ltd
4-2020 - 2-2021
Director - Financial Services, Payments, Customer Relations at Debenhams
6-2018 - 3-2020
Head of Financial Services at Debenhams

Education

2004 - 2007
BSc from University of Southampton

More Information

Social Presence :

Prographics :

Exp : 8 Location : Watford, England, United Kingdom Job Level : Mid-senior Designation : Commercial Director / Head of Client Contracts & Service - Life Services at Co-op
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Insights For Selling To Akhil

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Talk about their team and how your product will help them do things better and easier
  • Speak enthusiastically with energy, maintain a clear and confident tone

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t assume a yes just because they have not said no
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Akhil is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Akhil

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Akhil move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Akhil take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Akhil

Personality Compatibility


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