Alan Longmuir in

Alan Longmuir

Go-getter · DISC type d
Financial Services Director at amplify5
📍 Harrogate, England, United Kingdom

Alan is a successful Customer Experience and Digital Transformation leader with an extensive track record in financial services and other complex industries. He is an expert in delivering growth and competitive advantage through operational leadership and process improvement. He completed an advanced development program at The University of Chicago Booth School of Business.

He developed and implemented a business-wide Root Cause Analysis model at HomeServe, leading to significant complaint reduction.

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Experience
25 Years
Current Role
Financial Services Director
Job Level
Mid-senior
Location
Harrogate, England, United Kingdom
Personality Overview

How Alan shows up

Direct & Candid
Self-Confident
Challenger

They care equally about the product and its potential impact. They can be nudged to make faster decisions by offering what they value. They don’t always try to control the conversation but neither do they like yielding it fully.

Priorities

Topics Alan cares about

Customer Engagement
His career demonstrates a deep focus on improving customer relations, managing complaints, and enhancing customer engagement across complex, multi-site operations.
Digital Transformation
He has proven expertise in developing digitally-led strategies and implementing new technologies to maximize digital adoption and improve operational processes.
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Career

Work history

1-2024
Financial Services Director
amplify5
1-2022 - 12-2023
Senior Programme/Project Manager
UK Infrastructure Bank
1-2018 - 3-2020
Associate Consultant
Inaccord Limited
1-2016 - 10-2017
Director of Customer Relations
HomeServe
11-2014 - 11-2015
Head of Customer Relations
The Co-operative Bank plc
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2011 - 2012
Advanced Development Programme
The University of Chicago Booth School of Business
2004 - 2004
Post Graduate
University of Leeds
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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