Alan Longmuir in

Alan Longmuir

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Financial Services Director at amplify5
📍 Harrogate, England, United Kingdom

Alan is a successful Customer Experience and Digital Transformation leader with an extensive track record in financial services and other complex industries. He is an expert in delivering growth and competitive advantage through operational leadership and process improvement. He completed an advanced development program at The University of Chicago Booth School of Business.

He developed and implemented a business-wide Root Cause Analysis model at HomeServe, leading to significant complaint reduction.

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Experience
25 Years
Current Role
Financial Services Director
Job Level
Mid-senior
Location
Harrogate, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Alan cares about

Customer Engagement
His career demonstrates a deep focus on improving customer relations, managing complaints, and enhancing customer engagement across complex, multi-site operations.
Digital Transformation
He has proven expertise in developing digitally-led strategies and implementing new technologies to maximize digital adoption and improve operational processes.
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Career

Work history

1-2024
Financial Services Director
amplify5
1-2022 - 12-2023
Senior Programme/Project Manager
UK Infrastructure Bank
1-2018 - 3-2020
Associate Consultant
Inaccord Limited
1-2016 - 10-2017
Director of Customer Relations
HomeServe
11-2014 - 11-2015
Head of Customer Relations
The Co-operative Bank plc
In the press

Media appearances

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Education
2011 - 2012
Advanced Development Programme
The University of Chicago Booth School of Business
2004 - 2004
Post Graduate
University of Leeds
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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