Alana Coleman

Galvanizer
DISC Type : Id

Head of Service Delivery at Valda Energy Limited

Greater Northampton Area, United Kingdom

Overview

Alana Coleman is the Head of Service Delivery at Valda Energy, serving on the senior leadership team. She excels in enhancing customer satisfaction by implementing strategic plans, improving processes, and leading service functions. Her career highlights include management roles at Opus Energy and The White Company, focusing on quality and productivity.

Passionate about team development, Alana actively builds a strong company culture. She travels to connect with global partners, such as visiting the BPO team in South Africa, to ensure cultural alignment and recognize their contributions to the companys success. She values creating a positive and engaging employee environment.

Interesting fact: Alana thrives on new challenges, once moving into a Head of Metering and Billing role where she had little prior experience and quickly mastering the position.

Personality Overview

Socially Adept

Pragmatic

Self-Assured

They are charming and can persuade others to support their decisions.  A combination of speed and relationship gets the best response from them. They prefer to ensure that they are in control of the situation.

Topics They Care About

AI in Customer Service
Her company, Valda Energy, was recognized as an award finalist for using an AI platform to enhance customer experience and operational efficiency, an initiative relevant to her leadership role.
Customer Experience
Her entire career is focused on delivering seamless, low-effort customer journeys and resolving complex issues to build loyalty and meet industry regulations.
Team & Culture Building
She actively nurtures team culture, traveling internationally to connect with BPO partners and bring the company's values to life across global teams.

Media Appearances

Alana has no verified media appearances

Work History

4-2025
Head of Service Delivery at Valda Energy Limited
4-2024 - 4-2025
Head of Metering and Billing at Valda Energy Limited
10-2019 - 4-2024
Operations Manager at Valda Energy Limited
3-2018 - 10-2019
Contact Center Manager at The White Company
3-2018
Corporate Service Manager at Opus Energy

Education

Education details unavailable from Boothlane College

More Information

Social Presence :

Prographics :

Exp : 14 Location : Greater Northampton Area, United Kingdom Job Level : Mid-senior Designation : Head of Service Delivery at Valda Energy Limited
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Insights For Selling To Alana

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing how others made similar decisions
  • Present testimonials from existing customers about their experience with your product
  • Take a friendly, informal yet confident approach while pitching

DONT's

  • Do not come across as negative or non-supportive, work with them as a partner
  • Don’t make promises that are hard to keep
  • Don’t rely too much on what they promise, make your own deductions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alana is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Alana

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Alana move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Alana take some risk or not?

  • If necessary, they will be ready to take risks.

You And Alana

Personality Compatibility


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