Alex Gluzman

Inspirer
DISC Type : id

Vice President, Customer Support Engineering, Hashicorp at IBM

San Jose, California, United States

Overview

Alex Gluzman is a seasoned support executive with extensive experience building and scaling global customer support organizations for companies like IBM, HashiCorp, and ServiceNow. He possesses deep, hands-on technical expertise in enterprise software, security, and infrastructure, specializing in creating 24x7, follow-the-sun support teams.

Outside of his executive role, Alex is a dedicated volunteer, husband, and father. He is passionate about humanitarian causes, having traveled to the border of Ukraine and Romania to provide direct aid to refugees fleeing the war. This experience reflects his hands-on approach to making a difference.

He personally participated in a humanitarian mission to assist Ukrainian refugees on the ground at the Romanian border.

Personality Overview

Confident & Optimistic

Generous

Charming & Persuasive

They measure a product on its merit but can be influenced by strong testimonials.  They don’t mind taking a stand if they believe in something. They usually prefer to drive the conversation.

Topics They Care About

Scaling Global Support
His career is centered on creating and scaling global, 24x7 customer support and success organizations from the ground up for major technology firms.
Humanitarian Aid
He is a dedicated volunteer who traveled to the Romania-Ukraine border to provide direct, on-the-ground assistance to Ukrainian refugees.
Enterprise Security
His profile highlights significant expertise in various security domains, including SIEM, ArcSight, Vulnerability Management, Firewalls, and WAF.

Media Appearances

D2DO278: The Future of HashiCorp Inside IBM. Featured in Packet Pushers

See Now

Work History

5-2024
Vice President, Customer Support Engineering, Hashicorp at IBM
6-2022 - 5-2024
Senior Director, Support Engineering, Infrastructure, Network and Applications Products at HashiCorp
3-2022 - 5-2022
Volunteer at Cash For Refugees
10-2020 - 5-2022
Head of the Customer Response Team, Platform Engineering at ServiceNow
11-2016 - 10-2020
Global Director, Technical Support, Performance and Reliability at ServiceNow

Education

Alex has no verified education history

More Information

Social Presence :

Prographics :

Exp : 10 Location : San Jose, California, United States Job Level : Senior Designation : Vice President, Customer Support Engineering, Hashicorp at IBM
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Insights For Selling To Alex

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Clearly address the competitive aspects
  • Acknowledge their status and position during the conversation

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be very informal even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alex is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Alex

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Alex move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Alex take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Alex

Personality Compatibility


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