Alex Gluzman in

Alex Gluzman

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Vice President, Customer Support Engineering, Hashicorp at IBM
📍 San Jose, California, United States

Alex Gluzman is a seasoned support executive with extensive experience building and scaling global customer support organizations for companies like IBM, HashiCorp, and ServiceNow. He possesses deep, hands-on technical expertise in enterprise software, security, and infrastructure, specializing in creating 24x7, follow-the-sun support teams.

Outside of his executive role, Alex is a dedicated volunteer, husband, and father. He is passionate about humanitarian causes, having traveled to the border of Ukraine and Romania to provide direct aid to refugees fleeing the war. This experience reflects his hands-on approach to making a difference.

He personally participated in a humanitarian mission to assist Ukrainian refugees on the ground at the Romanian border.

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Experience
10 Years
Current Role
Vice President, Customer Support Engineering, Hashicorp
Job Level
Senior
Location
San Jose, California, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Alex cares about

Scaling Global Support
His career is centered on creating and scaling global, 24x7 customer support and success organizations from the ground up for major technology firms.
Humanitarian Aid
He is a dedicated volunteer who traveled to the Romania-Ukraine border to provide direct, on-the-ground assistance to Ukrainian refugees.
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Career

Work history

5-2024
Vice President, Customer Support Engineering, Hashicorp
IBM
6-2022 - 5-2024
Senior Director, Support Engineering, Infrastructure, Network and Applications Products
HashiCorp
3-2022 - 5-2022
Volunteer
Cash For Refugees
10-2020 - 5-2022
Head of the Customer Response Team, Platform Engineering
ServiceNow
11-2016 - 10-2020
Global Director, Technical Support, Performance and Reliability
ServiceNow
In the press

Media appearances

D2DO278: The Future of HashiCorp Inside IBM. Featured in Packet Pushers
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Education

Alex has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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