Alex Katwaroo in

Alex Katwaroo

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Director Of Network Operations at Hudson's Bay Company
📍 Edison, New Jersey, United States

Alex Katwaroo is the Director of Network Operations at Hudsons Bay Company, specializing in VoIP, SIP, and telephony infrastructure. He is a skilled leader with a certification in Building & Leading Effective Teams and a proven history of enhancing performance through supervision, training, and data-driven reporting.

In a previous management role, he successfully reduced average customer handle time by over 32%.

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Experience
16 Years
Current Role
Director Of Network Operations
Job Level
Mid-senior
Location
Edison, New Jersey, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Alex cares about

Operational Efficiency
Demonstrated success in improving key metrics, having reduced average handle time by 32. 86% and increased First Call Resolution by 11% in a prior role.
Network Management
His career is centered around network operations, with specific expertise in Voice over IP (VoIP), Session Initiation Protocol (SIP), and traditional telephony (PSTN).
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Career

Work history

10-2019
Director Of Network Operations
Hudson's Bay Company
9-2014 - 10-2019
NOC Technical Manager
Vonage
1-2014 - 10-2019
Advanced Operations Support Manager
Vonage
1-2009 - 10-2019
Customer On Boarding Supervisor
Vonage
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2014 - 2015
Certification
Global Knowledge
2014 - 2014
Agile Foundations
Big Visible
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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