Alex Katwaroo

Observer
DISC Type : ic

Director Of Network Operations at Hudson's Bay Company

Edison, New Jersey, United States

Overview

Alex Katwaroo is the Director of Network Operations at Hudsons Bay Company, specializing in VoIP, SIP, and telephony infrastructure. He is a skilled leader with a certification in Building & Leading Effective Teams and a proven history of enhancing performance through supervision, training, and data-driven reporting.

In a previous management role, he successfully reduced average customer handle time by over 32%.

Personality Overview

Value Driven

Assertive

Example Seeker

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They often ask many questions and rely heavily on information and documentation.

Topics They Care About

Operational Efficiency
Demonstrated success in improving key metrics, having reduced average handle time by 32. 86% and increased First Call Resolution by 11% in a prior role.
Network Management
His career is centered around network operations, with specific expertise in Voice over IP (VoIP), Session Initiation Protocol (SIP), and traditional telephony (PSTN).
Team Development
Certified in "Building & Leading Effective Teams, " he focuses on supervision, training, and career advancement coaching to drive performance.

Media Appearances

Alex has no verified media appearances

Work History

10-2019
Director Of Network Operations at Hudson's Bay Company
9-2014 - 10-2019
NOC Technical Manager at Vonage
1-2014 - 10-2019
Advanced Operations Support Manager at Vonage
1-2009 - 10-2019
Customer On Boarding Supervisor at Vonage

Education

2014 - 2015
Certification from Global Knowledge
2014 - 2014
Agile Foundations from Big Visible

More Information

Social Presence :

Prographics :

Exp : 16 Location : Edison, New Jersey, United States Job Level : Mid-senior Designation : Director Of Network Operations at Hudson's Bay Company
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Insights For Selling To Alex

During A Call Or A Meeting

DO's

  • Help them understand the risk aspect fully while inspiring confidence
  • Build rapport, it will come handy to handle hard questions later
  • Focus on immediate action-items rather than the larger goals

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Avoid making offhand commitments
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alex is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Alex

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Alex move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Alex take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Alex

Personality Compatibility


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