Alex Mann

Trailblazer
DISC Type : DI

Senior Customer Support Manager at Checkit

United Kingdom

Overview

Alex Mann is a Senior Customer Support Manager with 15 years in client service, specializing in scaling high-performing teams in SaaS and enterprise settings. He focuses on behavioral coaching and operational efficiency, having driven £15m in renewals and boosted FCR by 30%. Colleagues describe him as positive, collaborative, and an excellent mentor.

He has a people-first leadership philosophy and emphasizes the importance of supporting teams to ensure customer success. He holds a Diploma in IT from Cheshire College and has earned certifications in High-Stakes Communication and Developing Executive Presence, showing a commitment to continuous growth.

Unique fact: Alex once cleared 65% of a 540-ticket backlog in just four weeks by implementing AI solutions and improving processes.

Personality Overview

Informal

Friendly But Fast

Achievement-Oriented

They will fight for you if they come to believe in you.  They respond better to a combination of speed and relationship. They are charming and have the ability to align others behind their decisions.

Topics They Care About

AI in Customer Support
He prominently highlights a major success in cutting a ticket backlog by 65% in four weeks specifically by using AI, demonstrating practical expertise.
CX Transformation
He focuses on treating customer support as a product and has driven a 30% lift in First Contact Resolution by transforming the customer experience.
Behavioral Coaching
A core part of his leadership philosophy is working with teams to influence the behaviors that drive metrics, rather than just monitoring the numbers.

Media Appearances

Alex Mann – Profile on The Org (Bullhorn). Featured in The Org

See Now

Work History

3-2026
Senior Customer Support Manager at Checkit
5-2025 - 11-2025
Customer Support Manager at Waste Logics Software Limited
3-2023 - 5-2025
Enterprise Support Manager at Bullhorn
1-2022 - 3-2023
Technical Support Supervisor at Bullhorn
1-2020 - 12-2021
Team Manager - UK & US at Flexera

Education

2011 - 2012
City & Guilds Diploma in IT from Cheshire College – South & West
2006 - 2009
Diploma from Liverpool Hope University

More Information

Social Presence :

Prographics :

Exp : 13 Location : United Kingdom Job Level : Middle Designation : Senior Customer Support Manager at Checkit
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Insights For Selling To Alex

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Help them visualize the impact of their decision
  • Give them control of the sales process

DONT's

  • Don’t force involvement of other stakeholders unless it is critical
  • Don't make any commitments that you might not be able to fulfill
  • Avoid unnecessary negativity or slowness

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alex is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Alex

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Alex move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Alex take some risk or not?

  • They can take risks if necessary.

You And Alex

Personality Compatibility


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