Alex Mann
Login to view DISC.Alex Mann is a Senior Customer Support Manager with 15 years in client service, specializing in scaling high-performing teams in SaaS and enterprise settings. He focuses on behavioral coaching and operational efficiency, having driven £15m in renewals and boosted FCR by 30%. Colleagues describe him as positive, collaborative, and an excellent mentor.
He has a people-first leadership philosophy and emphasizes the importance of supporting teams to ensure customer success. He holds a Diploma in IT from Cheshire College and has earned certifications in High-Stakes Communication and Developing Executive Presence, showing a commitment to continuous growth.
Unique fact: Alex once cleared 65% of a 540-ticket backlog in just four weeks by implementing AI solutions and improving processes.
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DISC profile (public)
DISC behavioral profile
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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