Alex Webb

Evaluator
DISC Type : csd

Senior Director, Global Customer Solutions & Demo Engineering at Algolia

New York, New York, United States

Overview

Alex Webb is the Senior Director of Global Customer Solutions at Algolia, where he leads teams responsible for ensuring customers achieve their business outcomes. With a background in frontend development and degrees from the University of Lincoln and University of South Wales, he is described as having strong technical knowledge and being a hard worker.

As a founding member of Algolias London office, he has been instrumental in the companys European growth.

Personality Overview

Fast But Analytical

Thorough Evaluator

Hard To Convince

They focus on the results, but can still be quite procedural and analytical about how to get there  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service

Topics They Care About

Solutions Engineering
His role focuses on leading teams of Solutions Architects and Customer Success Engineers to deliver high-quality customer implementations that are mapped to business goals.
AI-Powered Search
He is a listed author and expert on his company's blog, discussing topics like AI retrieval engines, personalization, and trends in B2B e-commerce search.
Engineering Leadership
Actively posts about hiring for his global teams, indicating a strong focus on team growth, talent acquisition, and building a strong engineering culture.

Media Appearances

Alex Webb – Director, Global Customer Solutions at Algolia (The Org profile). Featured in The Org

See Now

Work History

10-2024
Senior Director, Global Customer Solutions & Demo Engineering at Algolia
10-2022 - 10-2024
Director, Global Customer Solutions & Demo Engineering at Algolia
3-2021 - 10-2022
Senior Manager, Global Customer Solutions at Algolia
4-2017 - 11-2017
Senior Frontend Developer at Ostmodern
2-2016 - 4-2017
Front End Developer at Ostmodern

Education

2011 - 2012
MA from University of Lincoln
2007 - 2011
BSc from University of South Wales

More Information

Social Presence :

Prographics :

Exp : N/A Location : New York, New York, United States Job Level : N/A Designation : Senior Director, Global Customer Solutions & Demo Engineering at Algolia
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Insights For Selling To Alex

During A Call Or A Meeting

DO's

  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Showcase how you can impact results but also make sure that you share detailed information too

DONT's

  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid making strong statements, instead invite them to agree with you by asking them questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alex is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Alex

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Alex move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Alex take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Alex

Personality Compatibility


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