Alexander Wilcke

Sharpshooter
DISC Type : DC

Head of Customer Success – Insights & Incident Triage at Klarna

Sweden

Overview

Alexander has no verified overview

Personality Overview

ROI Driven

Rigorous & Demanding

Precise But Practical

They respond well to strong and respectful communication.  They like to be in a position where they can control the conversation and terms. They are not focused on building rapport and relationships.

Topics They Care About

Alexander has no verified topics they care about

Media Appearances

Alexander has no verified media appearances

Work History

6-2025
Head of Customer Success – Insights & Incident Triage at Klarna
4-2024 - 6-2025
Head of Global Escalations and Vendor Operations at Klarna
2-2020 - 3-2024
Senior Business Operations Manager - Consumer Operations DACH at Klarna
4-2014
Owner at Studio A.W.
3-2008 - 3-2014
Operations Manager - Global Therapeutic Areas at IQVIA

Education

2004 - 2006
Business Administration and Management from Harvard Extension School
2017 - 2018
Probability - The Science of Uncertainty (distance studies) from Massachusetts Institute of Technology

More Information

Social Presence :

Prographics :

Exp : 20 Location : Sweden Job Level : Mid-senior Designation : Head of Customer Success – Insights & Incident Triage at Klarna
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Insights For Selling To Alexander

During A Call Or A Meeting

DO's

  • Be respectful but crisp
  • Speak about competitive differentiation that your product offers
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Avoid being too verbose
  • Don’t take too much time in sending them information if they ask for any
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alexander is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Alexander

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Alexander move?

  • They can take decisions very fast if you manage to convince them.
  • Can Alexander take some risk or not?

  • The risks don’t matter much to them.

You And Alexander

Personality Compatibility


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