Carlos A Alavez Alcázar

Activist
DISC Type : Cd

Associate Director, Automobile Total Loss Claims at GNP Seguros

Mexico City, Mexico

Overview

Carlos is a Regional Executive focused on the LACC region, where he uses data science to drive P&L growth and enhance customer experience. His expertise lies in transforming operations, with a history of accelerating processes and achieving significant savings at firms like GNP Seguros and American Express. He holds a postgraduate degree from the Texas McCombs School of Business.

He led a global initiative at American Express that achieved US$80 million in savings by optimizing capacity planning and FTEs.

Personality Overview

Logical And Quick

Observative

Value Conscious

They can be nudged to make faster decisions by offering what they value.  They don’t always try to control the conversation but neither do they like yielding it fully. They respond well to confident salespeople.

Topics They Care About

Data-Driven CX
He focuses on fusing operational empathy with data science, using SQL, Python, and Power BI to build predictive models that improve service and drive bottom-line results.
Operational Efficiency
Specializes in deconstructing complex processes to pinpoint pain points. His leadership has led to accelerating key processes by 25% and generating millions in savings and retained premiums.
Predictive Analytics
Leverages A/B testing and data analysis to influence strategic decisions. He has a history of creating predictive models to optimize collections and contact strategies.

Media Appearances

Carlos has no verified media appearances

Work History

10-2024
Associate Director, Automobile Total Loss Claims at GNP Seguros
10-2015 - 9-2024
Associate Director, Contact Center at GNP Seguros
9-2011 - 10-2015
Manager, Strategy & Support LATAM, Caribbean Canada & Spain at American Express
6-2006 - 9-2011
Business Analyst, Risk Optimization Int’l markets at American Express
5-2002 - 5-2006
Programmer & Dialer administrator, Command Center Risk Operations at American Express

Education

1-2020 - 5-2021
Master of Business Administration - MBA from Universidad Nacional Autónoma de México
5-2024 - 12-2024
Postgraduate Degree from Texas McCombs School of Business

More Information

Social Presence :

Prographics :

Exp : 33 Location : Mexico City, Mexico Job Level : Mid-senior Designation : Associate Director, Automobile Total Loss Claims at GNP Seguros
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Insights For Selling To Carlos A

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Tell them that you are there to help them create visible impact within their organization
  • Highlight the competitive differentiation of your product

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Avoid repeating yourself or making generalizations
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carlos A is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Carlos A

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Carlos A move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Carlos A take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Carlos A

Personality Compatibility


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