Carlos A Alavez Alcázar in

Carlos A Alavez Alcázar

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Associate Director, Automobile Total Loss Claims at GNP Seguros
📍 Mexico City, Mexico

Carlos is a Regional Executive focused on the LACC region, where he uses data science to drive P&L growth and enhance customer experience. His expertise lies in transforming operations, with a history of accelerating processes and achieving significant savings at firms like GNP Seguros and American Express. He holds a postgraduate degree from the Texas McCombs School of Business.

He led a global initiative at American Express that achieved US$80 million in savings by optimizing capacity planning and FTEs.

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Experience
33 Years
Current Role
Associate Director, Automobile Total Loss Claims
Job Level
Mid-senior
Location
Mexico City, Mexico
Personality Overview

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Priorities

Topics Carlos cares about

Data-Driven CX
He focuses on fusing operational empathy with data science, using SQL, Python, and Power BI to build predictive models that improve service and drive bottom-line results.
Operational Efficiency
Specializes in deconstructing complex processes to pinpoint pain points. His leadership has led to accelerating key processes by 25% and generating millions in savings and retained premiums.
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Career

Work history

10-2024
Associate Director, Automobile Total Loss Claims
GNP Seguros
10-2015 - 9-2024
Associate Director, Contact Center
GNP Seguros
9-2011 - 10-2015
Manager, Strategy & Support LATAM, Caribbean Canada & Spain
American Express
6-2006 - 9-2011
Business Analyst, Risk Optimization Int’l markets
American Express
5-2002 - 5-2006
Programmer & Dialer administrator, Command Center Risk Operations
American Express
In the press

Media appearances

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Education
1-2020 - 5-2021
Master of Business Administration - MBA
Universidad Nacional Autónoma de México
5-2024 - 12-2024
Postgraduate Degree
Texas McCombs School of Business
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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