Alexandra Fus

Sharpshooter
DISC Type : DC

General Manager at Valoris Center

Bucharest, Romania

Overview

Alexandra Fus is the General Manager of Valoris Center, a leading Romanian BPO firm. An award-winning manager with an Executive MBA, she is an expert in customer service, project management, and business process outsourcing, focused on driving operational efficiency and growth. People who have worked with her describe her as dynamic, inspirational, and forward-thinking.

Outside of her professional life, Alexandra is passionate about continuous learning and mentoring others. She has a notable personal interest in cooking and has mentioned that she enjoys preparing pasta with the skill and authenticity of an Italian chef, a hobby that reflects her commitment to excellence in all pursuits.

Unique fact: Alexandra is the daughter of the companys founder and has shared that this motivated her to work two to three times harder to prove her capabilities and earn her position.

Personality Overview

Fast But Analytical

Thorough Evaluator

ROI Driven

They like to move fast and expect the same from others.  More than the product, they care about the impact of the product. They prefer to be the ones controlling the conversation or defining the terms.

Topics They Care About

BPO in Romania
Appears on multiple industry podcasts as an expert on Romania's BPO market, discussing its talent pool, popular services, and potential for global expansion.
AI in Customer Experience
Her recent focus at industry conferences is on blending AI with a human touch to create innovative and effective customer experience (CX) solutions.
Technical Project Management
As a PMI-accredited professional, she is fascinated with the technical principles of project management and using structured methodologies to ensure successful implementation and delivery.

Media Appearances

Alexandra has no verified media appearances

Work History

1-2025
General Manager at Valoris Center
10-2023
Founder @FusManagement at Fus Management
1-2023 - 12-2023
Romania Delivery Manager at Conectys
3-2019 - 2-2023
Operations Manager – On-Demand Delivery Account at Valoris Center
2-2012 - 3-2019
Operations Manager at Valoris Center

Education

11-2022 - 10-2024
Executive MBA from ASEBUSS Business School
2012 - 2014
Master's Degree from SNSPA - Faculty of Communication and Public Relations

More Information

Social Presence :

Prographics :

Exp : 16 Location : Bucharest, Romania Job Level : Senior Designation : General Manager at Valoris Center
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Insights For Selling To Alexandra

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • Be respectful but crisp
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Do not spend too much time focusing on product tech or features
  • Avoid being too verbose
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alexandra is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Alexandra

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Alexandra move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Alexandra take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Alexandra

Personality Compatibility


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