Alisha Naureen

Enthusiast
DISC Type : i

Associate Director - Commercial Customer Success | APAC | EMEA | US | at Simplilearn

Bengaluru, Karnataka, India

Overview

Alisha Naureen is a customer success leader at Simplilearn, driving digital transformation for global enterprises across APAC, EMEA, and the US. With a Bachelor of Commerce from Christ University, Bangalore, she focuses on enhancing customer adoption and retention. Colleagues describe her as proactive, result-oriented, and responsible.

As one of the first members of a three-person team, she managed global enterprise relationships with Fortune 500 companies.

Personality Overview

Optimistic

Story Driven

Consensus Focused

Unlike D or C types, they are convinced more by stories and testimonials.  They prefer to build relationships rather than staying totally transactional. They are generally friendly, so be careful when relying on their word.

Topics They Care About

Global Client Management
Her roles consistently involve managing and fostering relationships with enterprise clients across the APAC, EMEA, and US regions, focusing on retention and satisfaction.
Digital Transformation
A core part of her role is enabling digital transformation for global enterprises, helping them adapt and grow through upskilling and learning solutions.
Customer Adoption
A key responsibility in her career has been increasing the adoption of products and services among enterprise clients to ensure they derive maximum value.

Media Appearances

Alisha has no verified media appearances

Work History

4-2024
Associate Director - Commercial Customer Success | APAC | EMEA | US | at Simplilearn
4-2022 - 3-2024
Senior Manager - Commercial Customer Success | APAC | at Simplilearn
11-2019 - 3-2022
Senior Customer Success Manager at Simplilearn
12-2018 - 11-2019
Deputy Manager - Account relationship at Pearson Education Services Private Limited
9-2015 - 11-2018
Customer Success Manager - Global Enterprise Account Management at Simplilearn

Education

2012 - 2015
Bachelor of Commerce (BCom) from Christ University, Bangalore

More Information

Social Presence :

Prographics :

Exp : 13 Location : Bengaluru, Karnataka, India Job Level : Mid-senior Designation : Associate Director - Commercial Customer Success | APAC | EMEA | US | at Simplilearn
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Insights For Selling To Alisha

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Refer to interesting customer testimonials and stress on great customer experience
  • Compliment them about their personality if you get a chance

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be too formal with them, they trust informality more
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alisha is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Alisha

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Alisha move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Alisha take some risk or not?

  • They can take some low-probability risks if needed.

You And Alisha

Personality Compatibility


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