Alla Kokikyan in

Alla Kokikyan

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Lead Support Manager at Flipcause
📍 Las Vegas, Nevada, United States

Alla Kokikyan is a customer service and success leader specializing in the SaaS and B2B tech sectors. With a background in English from Los Angeles Valley College, she focuses on building growth-driven support strategies centered on retention and renewals. Colleagues describe her as forward-thinking, dependable, and strategic.

As a multilingual professional deeply interested in the human experience, Alla draws on her diverse background in hospitality and independent film casting to inform her approach. This has been central to how she builds trust and fosters long-term relationships by understanding different perspectives.

Interesting fact: While she has never been to space, her name has, an opportunity she humorously shared.

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Experience
9 Years
Current Role
Lead Support Manager
Job Level
Junior
Location
Las Vegas, Nevada, United States
Personality Overview

How Alla shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Alla cares about

Customer Retention
Her role focuses on designing systems and communication strategies that strengthen loyalty and increase renewal rates.
Nonprofit Sector
She has shared specific thoughts on the unique, emotionally invested nature of customer service within the nonprofit world.
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Career

Work history

2-2023 - 1-2026
Lead Support Manager
Flipcause
12-2019 - 7-2024
Customer Success Manager
Flipcause
Customer Service Representative
MGM Resorts International
1-2015 - 11-2018
Casting Assistant
Italian Cowboy Productions
Intake Specialist
Superior Court of California - Van Nuys Courthouse East
In the press

Media appearances

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Education
English Language and Literature/Letters
Los Angeles Valley College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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