Alla Kokikyan

Trailblazer
DISC Type : ID

Lead Support Manager at Flipcause

Las Vegas, Nevada, United States

Overview

Alla Kokikyan is a customer service and success leader specializing in the SaaS and B2B tech sectors. With a background in English from Los Angeles Valley College, she focuses on building growth-driven support strategies centered on retention and renewals. Colleagues describe her as forward-thinking, dependable, and strategic.

As a multilingual professional deeply interested in the human experience, Alla draws on her diverse background in hospitality and independent film casting to inform her approach. This has been central to how she builds trust and fosters long-term relationships by understanding different perspectives.

Interesting fact: While she has never been to space, her name has, an opportunity she humorously shared.

Personality Overview

Persuasive

Informal

Friendly But Fast

They prefer to ensure that they are in control of the situation.  They are more likely to accept new and exciting technologies. A combination of speed and relationship gets the best response from them.

Topics They Care About

Customer Retention
Her role focuses on designing systems and communication strategies that strengthen loyalty and increase renewal rates.
Nonprofit Sector
She has shared specific thoughts on the unique, emotionally invested nature of customer service within the nonprofit world.
Human-Centric Communication
She believes in meeting people where they are and understanding their perspectives to build trust and relationships.

Media Appearances

Alla has no verified media appearances

Work History

2-2023 - 1-2026
Lead Support Manager at Flipcause
12-2019 - 7-2024
Customer Success Manager at Flipcause
Customer Service Representative at MGM Resorts International
1-2015 - 11-2018
Casting Assistant at Italian Cowboy Productions
Intake Specialist at Superior Court of California - Van Nuys Courthouse East

Education

English Language and Literature/Letters from Los Angeles Valley College

More Information

Social Presence :

Prographics :

Exp : 9 Location : Las Vegas, Nevada, United States Job Level : Junior Designation : Lead Support Manager at Flipcause
URL has been copied!

Insights For Selling To Alla

During A Call Or A Meeting

DO's

  • Showcase existing customers and use case-studies to grab their attention
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Address your competition clearly and confidently

DONT's

  • Do not look like someone who doesn’t know what they are talking about
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Don't make any commitments that you might not be able to fulfill

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alla is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Alla

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Alla move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Alla take some risk or not?

  • If necessary, they will be ready to take risks.

You And Alla

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.