Allan Mitchell dos Santos

Critic
DISC Type : C

Gerente de Relacionamento Comercial at Teleperformance

São Paulo, São Paulo, Brazil

Overview

Allan is a commercial relationship manager at Teleperformance with a strong financial background, holding an MBA in Finance and Controlling from USP/Esalq. He focuses on a "farmer" model for client retention and sustainable growth, leveraging deep analytical skills. Colleagues highlight his strategic vision and commitment.

Allan possesses a rare blend of expertise, having transitioned from managing finance and budget operations to a client-facing commercial and relationship management role.

Personality Overview

Precise

ROI Driven

Objective Thinker

They enjoy working alone and do not rely on others very often.  They prefer to do logical analysis and value evidence over emotions. Unless the value is proven by data, they are unlikely to value fancy features.

Topics They Care About

AI in Customer Experience
Actively promotes and discusses AI's role in transforming customer relationships, highlighted by his recent engagement with the CONAREC 2025 event.
Commercial Growth Strategy
Focuses on relationship-based "farmer" sales models, identifying new business opportunities and expanding solutions to drive sustainable growth within his client portfolio.
Financial & Operational KPIs
Leverages his extensive background in financial planning and analysis to monitor performance, diagnose results, and ensure the financial health of operations.

Media Appearances

Allan has no verified media appearances

Work History

2-2025
Gerente de Relacionamento Comercial at Teleperformance
4-2021 - 2-2025
Gerente de Planejamento e Orçamento at Teleperformance
1-2019 - 5-2019
Gerente de Planejamento e Orçamento at Neobpo
11-2011 - 1-2019
Gerente Financeiro at Sitel
5-2009 - 10-2011
Analista de Planejamento at TMKT

Education

5-2022 - 11-2023
Finanças e Controladoria from MBA USP/Esalq
11-2025 - 11-2025
Programa de Desenvolvimento Executivo TP from ISE Business School

More Information

Social Presence :

Prographics :

Exp : 15 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente de Relacionamento Comercial at Teleperformance
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Insights For Selling To Allan

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Tell them what ROI they can expect
  • Leverage facts and figures wherever possible; use percentages, numbers etc.

DONT's

  • Do not use very emotional or colorful language
  • Make extra effort to not seem pushy or confrontational
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Allan is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Allan

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Allan move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Allan take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Allan

Personality Compatibility


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