Alli Smith

Doer
DISC Type : ds

Executive General Manager Home Claims at Suncorp Group

Brisbane, Queensland, Australia

Overview

Alli is an Executive General Manager at Suncorp Group, where she leads the Home Claims division and the Disaster Management Centre. She is a customer-focused executive with a track record in digital transformation, operational excellence, and leading large teams of over 2000 people. She holds a GAICD qualification.

She is deeply passionate about supporting customers and communities through difficult times. Being on the ground after extreme weather events is a confronting and emotional experience for her, reinforcing her commitment to helping people recover from disasters.

Her team won a Financial Review AI Award in the Ethics and Responsibility category for their claims initiative.

Personality Overview

Fast-paced

Strategic Planner

Deliberate Doer

They exhibit a rare combination of being result-oriented but patient at the same time.  They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Disaster Response
Leads Suncorp's Disaster Management Centre, preparing for and responding to natural disasters like cyclones and floods to support impacted customers.
Customer Empathy
Focuses on the emotional impact of disasters on customers, emphasizing the need for support teams to be a "shining light in difficult times. "
Responsible AI
Championed the "Single View of Claim" initiative, which won a national award for its ethical and responsible application of AI in the finance sector.

Media Appearances

Alli has no verified media appearances

Work History

8-2020
Executive General Manager Home Claims at Suncorp Group
8-2020
Board Member: Chairman (up to July 2024) & Executive Director Home Repair at HomeRepair
5-2020 - 5-2024
Board Member: Executive Director at GIO Insurance Investment Holdings A Pty. Limited
8-2019 - 8-2020
Executive General Manager Direct Distribution at Suncorp Group
7-2018
Board Member: Executive Director at Shannons Pty Limited

Education

2017 - 2017
Company Directors Course - Graduate (GAICD) from Australian Institute of Company Directors
1992 - 1994
Bachelor of Arts (BA) from Southern Cross University

More Information

Social Presence :

Prographics :

Exp : 30 Location : Brisbane, Queensland, Australia Job Level : Senior Designation : Executive General Manager Home Claims at Suncorp Group
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Insights For Selling To Alli

During A Call Or A Meeting

DO's

  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Focus on the results that your product produces, expect some strategic questions in return
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't go over them unless you are left with no other option
  • Don't take their patience for granted, avoid long-winding sermons

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alli is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Alli

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Alli move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Alli take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Alli

Personality Compatibility


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