Alli Smith in

Alli Smith

Doer · DISC type ds
Executive General Manager Home Claims at Suncorp Group
📍 Brisbane, Queensland, Australia

Alli is an Executive General Manager at Suncorp Group, where she leads the Home Claims division and the Disaster Management Centre. She is a customer-focused executive with a track record in digital transformation, operational excellence, and leading large teams of over 2000 people. She holds a GAICD qualification.

She is deeply passionate about supporting customers and communities through difficult times. Being on the ground after extreme weather events is a confronting and emotional experience for her, reinforcing her commitment to helping people recover from disasters.

Her team won a Financial Review AI Award in the Ethics and Responsibility category for their claims initiative.

Read the full overview →
Experience
30 Years
Current Role
Executive General Manager Home Claims
Job Level
Senior
Location
Brisbane, Queensland, Australia
Personality Overview

How Alli shows up

Fast-paced
Strategic Planner
Deliberate Doer

They exhibit a rare combination of being result-oriented but patient at the same time. They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily.

Priorities

Topics Alli cares about

Disaster Response
Leads Suncorp's Disaster Management Centre, preparing for and responding to natural disasters like cyclones and floods to support impacted customers.
Customer Empathy
Focuses on the emotional impact of disasters on customers, emphasizing the need for support teams to be a "shining light in difficult times. "
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Career

Work history

8-2020
Executive General Manager Home Claims
Suncorp Group
8-2020
Board Member: Chairman (up to July 2024) & Executive Director Home Repair
HomeRepair
5-2020 - 5-2024
Board Member: Executive Director
GIO Insurance Investment Holdings A Pty. Limited
8-2019 - 8-2020
Executive General Manager Direct Distribution
Suncorp Group
7-2018
Board Member: Executive Director
Shannons Pty Limited
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2017 - 2017
Company Directors Course - Graduate (GAICD)
Australian Institute of Company Directors
1992 - 1994
Bachelor of Arts (BA)
Southern Cross University
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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