Steve Nutbean

Questioner
DISC Type : c

Executive General Manager Customer Service (Acting) at Suncorp Group

Melbourne, Victoria, Australia

Overview

Steve Nutbean is a seasoned executive at Suncorp Group with over 20 years of experience in the insurance sector. He specializes in business transformation, customer experience, and operational leadership, and holds a certification in AI Fluency.

Outside of his corporate role, Steve is passionate about motorsports and actively supports driver Cam Waters in the Supercars championship. He is also involved in community fundraising, participating in events to raise money for cancer research.

He once braced wild weather conditions in Hobart as part of a 60-person Suncorp team to raise funds for cancer research.

Personality Overview

Price-Sensitive

Value Seeker

Not Easily Convinced

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  It is quite likely of them to ask for pricing or other concessions. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Customer Experience
His current role as Acting EGM of Customer Service and 20+ years of experience highlight his focus on leading large-scale customer-facing operations.
Business Transformation
A core specialty mentioned in his professional summary, focusing on initiatives that improve efficiency, engagement, and commercial results.
AI in Insurance
He holds a 'Sydney Executive Plus: AI Fluency' certification, indicating a professional interest in the application of artificial intelligence in his field.

Media Appearances

Steve has no verified media appearances

Work History

12-2025
Executive General Manager Customer Service (Acting) at Suncorp Group
7-2025
Executive Manager Performance Optimisation at Suncorp Group
6-2022 - 8-2025
Executive Manager Shannons Distribution at Suncorp Group
4-2022 - 7-2022
Head of Suncorp, GIO & Bingle Distribution at Suncorp Group
8-2021 - 4-2022
Executive Manager Suncorp, GIO & Bingle Performance at Suncorp Group

Education

1997 - 2003
Education details unavailable from Yarra Valley Grammar School
2002 - 2002
Education details unavailable from Colégio São José

More Information

Social Presence :

Prographics :

Exp : 19 Location : Melbourne, Victoria, Australia Job Level : Senior Designation : Executive General Manager Customer Service (Acting) at Suncorp Group
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Insights For Selling To Steve

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Back up any claims with data and numbers
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Don’t try to be too friendly or informal with them
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Steve is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Steve

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Steve move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Steve take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Steve

Personality Compatibility


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