Executive General Manager Customer Service (Acting) at Suncorp Group
📍 Melbourne, Victoria, Australia
Steve Nutbean is a seasoned executive at Suncorp Group with over 20 years of experience in the insurance sector. He specializes in business transformation, customer experience, and operational leadership, and holds a certification in AI Fluency.
Outside of his corporate role, Steve is passionate about motorsports and actively supports driver Cam Waters in the Supercars championship. He is also involved in community fundraising, participating in events to raise money for cancer research.
He once braced wild weather conditions in Hobart as part of a 60-person Suncorp team to raise funds for cancer research.
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Experience
19 Years
Current Role
Executive General Manager Customer Service (Acting)
Job Level
Senior
Location
Melbourne, Victoria, Australia
Personality Overview
How Steve shows up
Price-Sensitive
Value Seeker
Not Easily Convinced
While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. It is quite likely of them to ask for pricing or other concessions. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.
Priorities
Topics Steve cares about
Customer Experience
His current role as Acting EGM of Customer Service and 20+ years of experience highlight his focus on leading large-scale customer-facing operations.
Business Transformation
A core specialty mentioned in his professional summary, focusing on initiatives that improve efficiency, engagement, and commercial results.
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Career
Work history
12-2025
Executive General Manager Customer Service (Acting)
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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