Amanda is a seasoned operations leader with over 18 years of experience in the contact centre industry. As the Head of Billing Operations at Utilita Energy, she leverages her expertise in driving operational excellence and enhancing customer experiences, supported by an MBA from the University of Essex.
Outside of her primary role, Amanda is passionate about leadership development. She volunteers as the Chair for the Team Leader User Group at the South West Contact Centre Forum, where she mentors peers and facilitates knowledge-sharing on industry best practices and current challenges.
After an unexpected redundancy, she publicly embraced it as a "catalyst for transformation and growth. "
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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