Amanda Burnett MBA
Trailblazer · DISC type DIAmanda is a seasoned operations leader with over 18 years of experience in the contact centre industry. As the Head of Billing Operations at Utilita Energy, she leverages her expertise in driving operational excellence and enhancing customer experiences, supported by an MBA from the University of Essex.
Outside of her primary role, Amanda is passionate about leadership development. She volunteers as the Chair for the Team Leader User Group at the South West Contact Centre Forum, where she mentors peers and facilitates knowledge-sharing on industry best practices and current challenges.
After an unexpected redundancy, she publicly embraced it as a "catalyst for transformation and growth. "
Read the full overview →How Amanda shows up
They are charming and have the ability to align others behind their decisions. They are more likely to be open to unproven but exciting technologies. They respond better to a combination of speed and relationship.
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Dominance (D)
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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