Amanda Burnett MBA in

Amanda Burnett MBA

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Head of Billing Operations at Utilita Energy
📍 Greater Dublin, Ireland

Amanda is a seasoned operations leader with over 18 years of experience in the contact centre industry. As the Head of Billing Operations at Utilita Energy, she leverages her expertise in driving operational excellence and enhancing customer experiences, supported by an MBA from the University of Essex.

Outside of her primary role, Amanda is passionate about leadership development. She volunteers as the Chair for the Team Leader User Group at the South West Contact Centre Forum, where she mentors peers and facilitates knowledge-sharing on industry best practices and current challenges.

After an unexpected redundancy, she publicly embraced it as a "catalyst for transformation and growth. "

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Experience
10 Years
Current Role
Head of Billing Operations
Job Level
Mid-senior
Location
Greater Dublin, Ireland
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Amanda cares about

Leadership & Mentoring
Volunteers as a User Group Chair for the South West Contact Centre Forum, guiding discussions and fostering professional growth among team leaders.
Operational Excellence
Proven track record of improving key metrics, having previously reduced response times by 50% and increased customer satisfaction by 10% in a large contact centre.
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Career

Work history

1-2024
Head of Billing Operations
Utilita Energy
7-2023
Chair of Team Leader User Group (Volunteer) | Contact Centre | Customer Service | Leadership
South West Contact Centre Forum
5-2018 - 1-2024
Head Of Operations & Customer Experience | Operations Management | Strategy | Contact Centres
Subfero
5-2016 - 5-2018
Shift Manager | Contact Centre | Leadership | Coaching | Mentoring
Subfero
10-2015 - 5-2016
Team Leader | Contact Centre | Leadership | Coaching and Mentoring | Customer Satisfaction
Subfero
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
10-2020 - 9-2023
Master of Business Administration - MBA
University of Essex
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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