Chris Downs

Energizer
DISC Type : I

Director of Prepayment Operations at Utilita Energy

Eastleigh, England, United Kingdom

Overview

Chris Downs is the Director of Prepayment Operations at Utilita Energy, an experienced professional specializing in the end-to-end customer journey. His expertise covers operations management, digital tech, and delivering key industry schemes. He is a Criminology graduate from Nottingham Trent University.

Outside of work, Chris shows a passion for supporting charitable causes, having promoted fundraising for Utilita Giving. He also appears to enjoy personal travel and actively engages his professional network by sharing opportunities and recommending colleagues.

He was responsible for bringing Utilitas ECO scheme delivery in-house, establishing new processes and growing the team.

Personality Overview

Relationship Oriented

Informal

Imaginative

They are not always early adopters but can be pursuaded by leveraging strong relationships.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They excel at seeing the bigger picture, and the long-term impact of their decisions.

Topics They Care About

Prepayment Operations
His current director-level position at Utilita Energy, indicating this is his primary area of professional focus and responsibility.
Customer Experience
He specializes in the end-to-end customer journey and has held roles focused on service improvements and digital customer service channels.
Energy Efficiency Schemes
He has significant experience leading the delivery of government energy schemes such as ECO and the upcoming GBIS.

Media Appearances

Chris has no verified media appearances

Work History

4-2025
Director of Prepayment Operations at Utilita Energy
10-2023 - 4-2025
Director of Scheme Delivery at Utilita Energy
1-2022 - 10-2023
Director of Utilita Home at Utilita Energy
10-2020 - 1-2022
Head of ECO and New Initiatives at Utilita Energy
7-2017 - 10-2020
Head of Delivery (Operations) at Utilita Energy

Education

2005 - 2008
Criminology from Nottingham Trent University

More Information

Social Presence :

Prographics :

Exp : 16 Location : Eastleigh, England, United Kingdom Job Level : Mid-senior Designation : Director of Prepayment Operations at Utilita Energy
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Insights For Selling To Chris

During A Call Or A Meeting

DO's

  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Talk about their team and how your product will help them do things better and easier
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Don’t be excessively objective, be a storyteller
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chris is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Chris

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Chris move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Chris take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Chris

Personality Compatibility


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