Chris Downs in

Chris Downs

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Director of Prepayment Operations at Utilita Energy
📍 Eastleigh, England, United Kingdom

Chris Downs is the Director of Prepayment Operations at Utilita Energy, an experienced professional specializing in the end-to-end customer journey. His expertise covers operations management, digital tech, and delivering key industry schemes. He is a Criminology graduate from Nottingham Trent University.

Outside of work, Chris shows a passion for supporting charitable causes, having promoted fundraising for Utilita Giving. He also appears to enjoy personal travel and actively engages his professional network by sharing opportunities and recommending colleagues.

He was responsible for bringing Utilitas ECO scheme delivery in-house, establishing new processes and growing the team.

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Experience
16 Years
Current Role
Director of Prepayment Operations
Job Level
Mid-senior
Location
Eastleigh, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Chris cares about

Prepayment Operations
His current director-level position at Utilita Energy, indicating this is his primary area of professional focus and responsibility.
Customer Experience
He specializes in the end-to-end customer journey and has held roles focused on service improvements and digital customer service channels.
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Career

Work history

4-2025
Director of Prepayment Operations
Utilita Energy
10-2023 - 4-2025
Director of Scheme Delivery
Utilita Energy
1-2022 - 10-2023
Director of Utilita Home
Utilita Energy
10-2020 - 1-2022
Head of ECO and New Initiatives
Utilita Energy
7-2017 - 10-2020
Head of Delivery (Operations)
Utilita Energy
In the press

Media appearances

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Education
2005 - 2008
Criminology
Nottingham Trent University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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