Emma Duncan MCICM

Questioner
DISC Type : c

Customer Recoveries Manager at Utilita Energy

Cramlington, England, United Kingdom

Overview

A senior leader with 30 years of experience in the energy sector, specializing in debt reduction and credit control. As Customer Recoveries Manager at Utilita Energy, she leverages her management qualifications and MCICM status to lead teams and enhance recovery processes. Colleagues have described her as a capable manager.

She holds Member status (MCICM) with the Chartered Institute of Credit Management, an acknowledgment of her contribution and work within the credit industry.

Personality Overview

Not Easily Convinced

Value Seeker

Price-Sensitive

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Credit & Recovery
A specialist with 30 years of experience in debt reduction and credit control, holding multiple management roles in this field at Utilita Energy and RWE npower.
Team Leadership
Holds a Level 5 Certificate in Coaching and Mentoring. She actively recruits for leadership roles within her team, such as the Warrant Recovery Team Leader position.
Professional Development
Actively pursues and promotes professional accreditation, having recently achieved MCICM status with the Chartered Institute of Credit Management.

Media Appearances

Emma has no verified media appearances

Work History

1-2024
Customer Recoveries Manager at Utilita Energy
4-2022 - 1-2024
Credit Manager at Utilita Energy
6-2021 - 3-2022
Legal Recoveries Manager at Utilita Energy
2-2013 - 6-2021
Third Parties Collections Manager (DCA & Litigation) at RWE npower
8-2007 - 2-2013
Consumption Management Manager, Customer Services at RWE npower

Education

2011 - 2013
Level 5 from Institute of Leadership & Management
1999 - 2001
NVQ Level 3 from Institute of Leadership & Management

More Information

Social Presence :

Prographics :

Exp : 24 Location : Cramlington, England, United Kingdom Job Level : Middle Designation : Customer Recoveries Manager at Utilita Energy
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Insights For Selling To Emma

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Back up any claims with data and numbers
  • Share as much information as possible regarding your product

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emma is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Emma

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Emma move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Emma take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Emma

Personality Compatibility


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