Emma Duncan MCICM in

Emma Duncan MCICM

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Customer Recoveries Manager at Utilita Energy
📍 Cramlington, England, United Kingdom

A senior leader with 30 years of experience in the energy sector, specializing in debt reduction and credit control. As Customer Recoveries Manager at Utilita Energy, she leverages her management qualifications and MCICM status to lead teams and enhance recovery processes. Colleagues have described her as a capable manager.

She holds Member status (MCICM) with the Chartered Institute of Credit Management, an acknowledgment of her contribution and work within the credit industry.

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Experience
24 Years
Current Role
Customer Recoveries Manager
Job Level
Middle
Location
Cramlington, England, United Kingdom
Personality Overview

How Emma shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Emma cares about

Credit & Recovery
A specialist with 30 years of experience in debt reduction and credit control, holding multiple management roles in this field at Utilita Energy and RWE npower.
Team Leadership
Holds a Level 5 Certificate in Coaching and Mentoring. She actively recruits for leadership roles within her team, such as the Warrant Recovery Team Leader position.
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Career

Work history

1-2024
Customer Recoveries Manager
Utilita Energy
4-2022 - 1-2024
Credit Manager
Utilita Energy
6-2021 - 3-2022
Legal Recoveries Manager
Utilita Energy
2-2013 - 6-2021
Third Parties Collections Manager (DCA & Litigation)
RWE npower
8-2007 - 2-2013
Consumption Management Manager, Customer Services
RWE npower
In the press

Media appearances

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Education
2011 - 2013
Level 5
Institute of Leadership & Management
1999 - 2001
NVQ Level 3
Institute of Leadership & Management
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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