Amanda Gorman

Galvanizer
DISC Type : Id

Director of Customer Success at Liquid Web

Rochester, New York, United States

Overview

Amanda is a Director of Customer Success with a strong background in the WordPress ecosystem, having built and scaled customer success teams at companies like StellarWP and GiveWP. A graduate of SUNY Brockport, people who have worked with her describe her as perceptive, insightful, and kind, with a talent for fostering collaboration.

Based in Rochester, NY, Amanda is passionate about building genuine connections in all aspects of her life. Outside of her tech career, she is a dedicated yoga practitioner and former studio co-owner who enjoys reading, weaving, and spending time outdoors with her family.

She learned the foundations of customer service while working at her parents restaurant, bar, and golf course.

Personality Overview

Pragmatic

Self-Assured

People-Oriented

They respond better to a combination of speed and relationship.  They like to keep things under control. They will bat for you if they come to believe in you.

Topics They Care About

Customer Success
Her core professional focus involves building and scaling customer success functions by deeply listening to customers and building genuine connections to guide her strategies.
WordPress Ecosystem
Has over 10 years of experience building websites, speaking at WordCamps, and working for major WordPress companies like StellarWP and GiveWP.
Nonprofit Technology
Her work with GiveWP and as an SEO consultant for NGOs demonstrates a passion for helping nonprofits use technology to increase their impact and online donations.

Media Appearances

Amanda has no verified media appearances

Work History

3-2020 - 3-2026
Director of Customer Success at Liquid Web
3-2018 - 3-2020
Customer Success Manager at GiveWP
1-2017 - 12-2021
Yoga Facilitator & Studio Owner at Now: Yoga & Movement
5-2016 - 1-2017
Iyengar Yoga Instructor at Yoga for Teens & Adults
6-2015 - 2018
SEO & Social Media Consultant at Ansley Fones Web Design & Development

Education

2012 - 2014
Bachelor of Business Administration (BBA) from SUNY Brockport
2016 - 2016
Iyengar Yoga from Open Sky Yoga

More Information

Social Presence :

Prographics :

Exp : 18 Location : Rochester, New York, United States Job Level : N/A Designation : Director of Customer Success at Liquid Web
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Insights For Selling To Amanda

During A Call Or A Meeting

DO's

  • Appeal to their sense of self-worth and how they will impact their organization
  • Use words like ‘partner’, ‘together’, ‘impact’ etc.
  • Find ways to push them a little if they don’t start giving a clear yes or no in due course

DONT's

  • Don’t make promises that are hard to keep
  • Don’t rely too much on what they promise, make your own deductions
  • Do not look like someone who doesn’t know what they are talking about

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amanda is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Amanda

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Amanda move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Amanda take some risk or not?

  • They can take risks if necessary.

You And Amanda

Personality Compatibility


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