Amanda Kurth

Questioner
DISC Type : c

Customer Success Manager at Zendesk

Lansing, Michigan, United States

Overview

Amanda is a passionate Customer Success Manager at Zendesk, focused on helping enterprise clients achieve their business objectives. She leverages expertise in relationship management and process improvement to maximize value for customers. She holds a Bachelors Degree from Marygrove College and a certification in Learning Data Analytics.

Amanda is driven by a passion for providing positive customer experiences through a combination of technical knowledge and compassion. She focuses on developing strong relationships and creating a deep understanding of her customers goals to provide personalized recommendations and resolve complex issues.

At a previous role at Zendesk, she helped her team achieve 101% Net Revenue Retention during a period of low growth.

Personality Overview

Systematic

Price-Sensitive

Value Seeker

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  It is quite likely of them to ask for pricing or other concessions. They prefer to do thorough analysis of any situation.

Topics They Care About

Customer Experience
Her headline and work descriptions consistently highlight a passion for enhancing customer and employee experiences to help clients achieve their goals.
AI in Customer Service
She actively shares content about Zendesk's AI initiatives, emphasizing a belief that technology should be human-centric and power exceptional service.
Service Quality Assurance
She promotes the value of reviewing 100% of support tickets to ensure alignment and differentiate through superior service quality.

Media Appearances

Amanda has no verified media appearances

Work History

5-2024
Customer Success Manager at Zendesk
1-2022 - 4-2024
Scaled Customer Success Manager at Zendesk
6-2021 - 11-2021
Customer Success Specialist at Sage
10-2017 - 6-2021
Account Coordinator-National Program Activation Team at The Coca-Cola Company
10-2016 - 10-2017
Account Coordinator for Coca-Cola at Randstad Technologies US

Education

Bachelor’s Degree from Marygrove College

More Information

Social Presence :

Prographics :

Exp : 12 Location : Lansing, Michigan, United States Job Level : Middle Designation : Customer Success Manager at Zendesk
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Insights For Selling To Amanda

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Emphasise more on facts and measurable benefits

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t try to be too friendly or informal with them
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amanda is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Amanda

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Amanda move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Amanda take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Amanda

Personality Compatibility


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