Amanda Kurth in

Amanda Kurth

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Customer Success Manager at Zendesk
📍 Lansing, Michigan, United States

Amanda is a passionate Customer Success Manager at Zendesk, focused on helping enterprise clients achieve their business objectives. She leverages expertise in relationship management and process improvement to maximize value for customers. She holds a Bachelors Degree from Marygrove College and a certification in Learning Data Analytics.

Amanda is driven by a passion for providing positive customer experiences through a combination of technical knowledge and compassion. She focuses on developing strong relationships and creating a deep understanding of her customers goals to provide personalized recommendations and resolve complex issues.

At a previous role at Zendesk, she helped her team achieve 101% Net Revenue Retention during a period of low growth.

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Experience
12 Years
Current Role
Customer Success Manager
Job Level
Middle
Location
Lansing, Michigan, United States
Personality Overview

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Priorities

Topics Amanda cares about

Customer Experience
Her headline and work descriptions consistently highlight a passion for enhancing customer and employee experiences to help clients achieve their goals.
AI in Customer Service
She actively shares content about Zendesk's AI initiatives, emphasizing a belief that technology should be human-centric and power exceptional service.
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Career

Work history

5-2024
Customer Success Manager
Zendesk
1-2022 - 4-2024
Scaled Customer Success Manager
Zendesk
6-2021 - 11-2021
Customer Success Specialist
Sage
10-2017 - 6-2021
Account Coordinator-National Program Activation Team
The Coca-Cola Company
10-2016 - 10-2017
Account Coordinator for Coca-Cola
Randstad Technologies US
In the press

Media appearances

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Education
Bachelor’s Degree
Marygrove College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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