Amanda M. Luiz

Critic
DISC Type : C

Técnico de suporte sênior at Dell Technologies

Porto Alegre, Rio Grande do Sul, Brazil

Overview

Amanda is a Senior Support Technician at Dell Technologies and an Information Systems undergraduate at PUCRS. She is passionate about front-end development and UX design, skills she applies as a volunteer at PET Informática PUCRS. Her role at Dell has honed her expertise in problem-solving and customer service.

Outside of work and studies, Amanda is dedicated to continuous growth, participating in mentorship programs like Dells #STEMAspire and workshops such as "Mulheres do Futuro. " She is self-taught in English and is actively learning Brazilian Sign Language, reflecting her commitment to inclusive communication and acquiring new skills.

She holds certifications in inclusive communication and interpersonal listening techniques.

Personality Overview

Information Seeker

ROI Driven

Precise

They choose to analyze logically and value facts to emotions.  They don’t appreciate bells and whistles unless backed by data. They like to do things independently and don’t look for support from others.

Topics They Care About

User Experience (UX)
Expresses a strong passion for UX design and has proactively attended talks on how to build a career in the field.
Women in STEM
Actively participates in programs aimed at empowering women in technology, including Dell's #STEMAspire mentorship and the "Mulheres do Futuro" workshop.
Front-End Development
Volunteers in projects focused on front-end development and highlights it as a key area of professional passion.

Media Appearances

Amanda has no verified media appearances

Work History

11-2024
Técnico de suporte sênior at Dell Technologies
2-2024 - 11-2024
Estagiário de Suporte Técnico at Dell Technologies

Education

3-2023 - 2026
Bachelor's Degree from Pontifícia Universidade Católica do Rio Grande do Sul
2-2020 - 12-2022
Education details unavailable from ESC Est Ens Med Mario Quintana

More Information

Social Presence :

Prographics :

Exp : 1 Location : Porto Alegre, Rio Grande do Sul, Brazil Job Level : N/A Designation : Técnico de suporte sênior at Dell Technologies
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Insights For Selling To Amanda

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Don’t try too hard to build a relationship with them
  • Make extra effort to not seem pushy or confrontational
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amanda is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Amanda

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Amanda move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Amanda take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Amanda

Personality Compatibility


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