Amanda R. Perez in

Amanda R. Perez

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Customer Success Manager - Education at Echo360
📍 Carlsbad, California, United States

Amanda is a customer-focused manager with experience in SaaS, EdTech, and global B2B settings. She drives growth by elevating the customer journey and is known for being an amazing communicator and motivator. She holds a Bachelor of Science from San Diego State University and is a certified Applied Jewelry Professional.

Her personal and professional development has been significantly shaped by living and working abroad. This experience taught her grit, resourcefulness, and the ability to adapt to new cultures and languages, enhancing her skill in building connections and understanding what drives people.

She has a unique background that combines customer success in technology with a professional certification in gemology.

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Experience
14 Years
Current Role
Customer Success Manager - Education
Job Level
Middle
Location
Carlsbad, California, United States
Personality Overview

How Amanda shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Amanda cares about

Customer Journey
Her professional headline explicitly states she is passionate about elevating the customer journey, indicating a core focus on customer experience and success.
Student Success
Previously worked as an Assistant Dean for Student Success & Experience at GIA, where she led projects to increase student satisfaction and retention.
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Career

Work history

10-2025
Customer Success Manager - Education
Echo360
7-2022 - 4-2025
Assistant Dean (Student Success & Experience Manager)
GIA (Gemological Institute of America)
4-2020 - 7-2022
Customer Service & Technical Support Supervisor
GIA (Gemological Institute of America)
1-2020 - 4-2020
Senior Customer Success Manager
Houzz
1-2019 - 1-2020
Customer Success Manager
Houzz
In the press

Media appearances

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Education
Bachelor of Science - BS
San Diego State University
Applied Jewelry Professional
GIA (Gemological Institute of America)
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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