Amanda Young

Questioner
DISC Type : c

Director, Client Service at Divurgent

Mentor, Ohio, United States

Overview

Amanda Young is the Director of Client Service at Divurgent, a healthcare IT consulting firm. With a Bachelor of Business Administration, her career has focused on account management and building strong client relationships within the US healthcare sector.

Amandas interests suggest an enjoyment of travel, particularly with Disney Cruise Line. She also follows major healthcare providers like Kaiser Permanente, indicating a personal as well as professional interest in the industry.

Personality Overview

Value Seeker

Systematic

Price-Sensitive

It is quite likely of them to ask for pricing or other concessions.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They prefer to do thorough analysis of any situation.

Topics They Care About

Client Relationships
Her entire career reflects a deep focus on relationship building and customer retention, which are consistently listed skills in her previous account manager roles.
Healthcare IT
She works for a specialized HIT consulting firm that assists healthcare systems with EHR selection, implementation, staffing, and optimization.
Corporate Values
She actively promotes her company's "ELITE Values" (Excellence, Learning, Innovation, Trust, Enthusiasm), indicating that a strong company culture is important to her.

Media Appearances

We're excited to introduce Amanda Young, our new Director of Client Service. Featured in Facebook (Divurgent)

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Work History

9-2025
Director, Client Service at Divurgent
3-2024 - 9-2025
Senior Account Manager at Tegria
2-2022 - 9-2025
Account Manager at Tegria
6-2019 - 2-2022
Account Manager at Five Lakes Professional Services
1-2018 - 6-2019
Office Manger/Property and Casualty Agent at Little Mountain Insurance Group

Education

5-2024 - 5-2026
Bachelor of Business Administration - BBA from Franklin University
2001 - 2007
Associate of Arts - AA from Lakeland Community College

More Information

Social Presence :

Prographics :

Exp : 12 Location : Mentor, Ohio, United States Job Level : Mid-senior Designation : Director, Client Service at Divurgent
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Insights For Selling To Amanda

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Share as much information as possible regarding your product
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid rushing them, be polite and patient
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amanda is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Amanda

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Amanda move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Amanda take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Amanda

Personality Compatibility


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