Tatiana Celani is a customer experience executive with 20 years in the energy sector, currently leading customer operations at Enel Brasil. With an MBA from USP, she specializes in customer-first methodologies and technology-driven process automation. Colleagues describe her as brilliant, dedicated, and innovative.
She is passionate about people development and community engagement, often visiting local territories to understand customer needs firsthand. Tatiana actively participates in councils and initiatives aimed at fostering industrial development and supporting women in leadership roles within her sector.
She was recently appointed Director of the Energy Division at DEINFRA/Fiesp, the Federation of Industries of the State of São Paulo.
Read the full overview →They respond better to strong and respectful interactions. They like to stay in control of the negotiation or defining of the terms. They do not care very much about building rapport or relationships.
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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