Tatiana Celani in

Tatiana Celani

Judge · DISC type Dc
Head of São Paulo Regulated Customer Operations at Enel Brasil
📍 São Paulo, São Paulo, Brazil

Tatiana Celani is a customer experience executive with 20 years in the energy sector, currently leading customer operations at Enel Brasil. With an MBA from USP, she specializes in customer-first methodologies and technology-driven process automation. Colleagues describe her as brilliant, dedicated, and innovative.

She is passionate about people development and community engagement, often visiting local territories to understand customer needs firsthand. Tatiana actively participates in councils and initiatives aimed at fostering industrial development and supporting women in leadership roles within her sector.

She was recently appointed Director of the Energy Division at DEINFRA/Fiesp, the Federation of Industries of the State of São Paulo.

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Experience
18 Years
Current Role
Head of São Paulo Regulated Customer Operations
Job Level
Mid-senior
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Tatiana shows up

Demanding
Features Driven
Fast But Wary

They respond better to strong and respectful interactions. They like to stay in control of the negotiation or defining of the terms. They do not care very much about building rapport or relationships.

Priorities

Topics Tatiana cares about

Customer Experience
Her entire career is focused on customer-first culture, voice of the customer methodologies, and improving the customer journey in the energy sector.
Energy Sector Development
Her recent appointment as Director at FIESP's Energy Division highlights her commitment to advancing the industry and contributing to public policy.
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Career

Work history

2-2025
Head of São Paulo Regulated Customer Operations
Enel Brasil
3-2023 - 2-2025
Head of Customer Intelligence (ad interim)
Enel Brasil
5-2022 - 2-2025
Head of Customer Happiness
Enel Brasil
1-2021 - 5-2022
Head of B2C Customer Solutions and Experience
Enel Brasil
8-2020 - 12-2020
Head of Strategy and Customer Experience
Light
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2021 - 2022
Master of Business Administration - MBA
USP - Universidade de São Paulo
2006 - 2010
Graduação
Universidade Federal de Goiás
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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