Amber Daniels in

Amber Daniels

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Director, Transformation (Customer Care & Operations) at ezCater
📍 New York City Metropolitan Area, United States

As Director of Transformation at ezCater, Amber leads customer care and operations change initiatives. She uses her MBA from Marist University and agile expertise to execute customer-centric strategies, optimize operations, and manage complex programs, translating high-level vision into data-driven results.

Amber is certified in Agile Foundations, which underpins her expertise in implementing modern methodologies for operational efficiency and program management.

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Experience
12 Years
Current Role
Director, Transformation (Customer Care & Operations)
Job Level
Mid-senior
Location
New York City Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Amber cares about

Strategic Transformation
As a Transformation Director, she is known for driving enterprise-wide changes and translating vision into action through data-driven decisions and effective change management.
Customer-Centric Operations
Her role focuses on "Customer Care & Operations" transformation, where she creates customer-centric, technology-enabled strategies to improve service and deliver results.
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Career

Work history

3-2025
Director, Transformation (Customer Care & Operations)
ezCater
8-2023 - 3-2025
Senior Manager - Strategy & Program Management
ezCater
6-2022 - 8-2023
Senior Program Manager - Delivery Strategy
ezCater
6-2019 - 6-2022
Service Strategy Senior Manager
BlueTriton Brands
5-2018 - 5-2019
Training Program Manager
Gartner
In the press

Media appearances

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Education
2008 - 2010
Master of Business Administration - MBA
Marist University
2007 - 2010
M.B.A
Marist University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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