Amber Daniels

Questioner
DISC Type : c

Director, Transformation (Customer Care & Operations) at ezCater

New York City Metropolitan Area, United States

Overview

As Director of Transformation at ezCater, Amber leads customer care and operations change initiatives. She uses her MBA from Marist University and agile expertise to execute customer-centric strategies, optimize operations, and manage complex programs, translating high-level vision into data-driven results.



Amber is certified in Agile Foundations, which underpins her expertise in implementing modern methodologies for operational efficiency and program management.

Personality Overview

Value Seeker

Not Easily Convinced

Cautious & Analytical

They are more likely than others to negotiate on pricing and terms.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They prefer to fully evaluate every situation.

Topics They Care About

Strategic Transformation
As a Transformation Director, she is known for driving enterprise-wide changes and translating vision into action through data-driven decisions and effective change management.
Customer-Centric Operations
Her role focuses on "Customer Care & Operations" transformation, where she creates customer-centric, technology-enabled strategies to improve service and deliver results.
Agile Methodologies
Certified in Agile Foundations, she has a proven record of implementing agile practices to optimize operations and manage complex, results-focused initiatives.

Media Appearances

Amber has no verified media appearances

Work History

3-2025
Director, Transformation (Customer Care & Operations) at ezCater
8-2023 - 3-2025
Senior Manager - Strategy & Program Management at ezCater
6-2022 - 8-2023
Senior Program Manager - Delivery Strategy at ezCater
6-2019 - 6-2022
Service Strategy Senior Manager at BlueTriton Brands
5-2018 - 5-2019
Training Program Manager at Gartner

Education

2008 - 2010
Master of Business Administration - MBA from Marist University
2007 - 2010
M.B.A from Marist University

More Information

Social Presence :

Prographics :

Exp : 12 Location : New York City Metropolitan Area, United States Job Level : Mid-senior Designation : Director, Transformation (Customer Care & Operations) at ezCater
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Insights For Selling To Amber

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • Tell them that you will come back if you don’t have a good answer for a question
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amber is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Amber

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Amber move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Amber take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Amber

Personality Compatibility


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