Amber Ruby

Enthusiast
DISC Type : i

Vice President Customer Care Operations at American Electric Power

Dayton, Ohio, United States

Overview

Amber Ruby is the Vice President of Customer Care Operations at American Electric Power, an executive focused on customer solutions with a background in project management and process improvement. She holds an MBA in Executive Management from Ohio University and a Master of Science in Management from Colorado Technical University.

Based on her professional activities, Amber places a high value on teamwork and strong leadership. She frequently highlights opportunities to work with great leaders and teams, suggesting an appreciation for a positive and collaborative corporate culture and attending events with colleagues.

Personality Overview

Consensus Focused

Optimistic

Story Driven

Unlike D or C types, they are convinced more by stories and testimonials.  They are generally friendly, so be careful when relying on their word. They are more about building relationships than just cutting deals.

Topics They Care About

Customer Operations
As a VP at American Electric Power, her career is centered on leading customer care and retail operations to deliver excellence in people, process, and performance.
Process Improvement
Her professional background is rooted in project management and enhancing operational processes to build better customer solutions in the energy sector.
Team Leadership
Her social media posts consistently emphasize the importance of working with "wonderful leaders" and "great teams, " indicating a focus on fostering a positive work environment.

Media Appearances

Amber has no verified media appearances

Work History

12-2025
Vice President Customer Care Operations at American Electric Power
4-2023 - 12-2025
Vice President of Retail Operations at AEP Energy
10-2019 - 4-2023
Vice President, Retail Customer Solutions at AEP Energy
3-2017 - 10-2019
Director, Small Business Solutions at AEP Energy
10-2014 - 3-2017
Director, Customer Experience at AEP Energy

Education

2019 - 8-2021
Master of Business Administration - MBA from Ohio University
2009 - 2010
Master of Science in Management from Colorado Technical University

More Information

Social Presence :

Prographics :

Exp : 20 Location : Dayton, Ohio, United States Job Level : Senior Designation : Vice President Customer Care Operations at American Electric Power
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Insights For Selling To Amber

During A Call Or A Meeting

DO's

  • Give them the opportunity to lead the conversation where possible
  • Compliment them about their personality if you get a chance
  • Maintain high, positive energy and convey confidence

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amber is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Amber

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Amber move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Amber take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Amber

Personality Compatibility


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