Amber Ruby in

Amber Ruby

Enthusiast · DISC type i
Vice President Customer Care Operations at American Electric Power
📍 Dayton, Ohio, United States

Amber Ruby is the Vice President of Customer Care Operations at American Electric Power, an executive focused on customer solutions with a background in project management and process improvement. She holds an MBA in Executive Management from Ohio University and a Master of Science in Management from Colorado Technical University.

Based on her professional activities, Amber places a high value on teamwork and strong leadership. She frequently highlights opportunities to work with great leaders and teams, suggesting an appreciation for a positive and collaborative corporate culture and attending events with colleagues.

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Experience
20 Years
Current Role
Vice President Customer Care Operations
Job Level
Senior
Location
Dayton, Ohio, United States
Personality Overview

How Amber shows up

Consensus Focused
Optimistic
Story Driven

Unlike D or C types, they are convinced more by stories and testimonials. They are generally friendly, so be careful when relying on their word. They are more about building relationships than just cutting deals.

Priorities

Topics Amber cares about

Customer Operations
As a VP at American Electric Power, her career is centered on leading customer care and retail operations to deliver excellence in people, process, and performance.
Process Improvement
Her professional background is rooted in project management and enhancing operational processes to build better customer solutions in the energy sector.
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Career

Work history

12-2025
Vice President Customer Care Operations
American Electric Power
4-2023 - 12-2025
Vice President of Retail Operations
AEP Energy
10-2019 - 4-2023
Vice President, Retail Customer Solutions
AEP Energy
3-2017 - 10-2019
Director, Small Business Solutions
AEP Energy
10-2014 - 3-2017
Director, Customer Experience
AEP Energy
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2019 - 8-2021
Master of Business Administration - MBA
Ohio University
2009 - 2010
Master of Science in Management
Colorado Technical University
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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