Amit Pandey

Sharpshooter
DISC Type : CD

GIC Practice Lead - CX at IBM

Hyderabad, Telangana, India

Overview

Amit is a Digital Transformation Leader at IBM with over 20 years of experience, specializing in integrated customer journeys. He leads the Customer & Commerce practice, where he holds P&L responsibility and has driven double-digit growth. He holds an MBA from the Indian Institute of Management, Calcutta.

Colleagues and team members consistently describe him as a great leader, a fantastic manager, and a thoughtful mentor who is instrumental in developing the next generation of leaders.

He successfully revitalized a struggling practice by diversifying technology capabilities across platforms like Shopify, SAP, Adobe, and Salesforce, ultimately restoring its profitability.

Personality Overview

Fast But Analytical

Rigorous & Demanding

Thorough Evaluator

They like to act fast and expect others to do the same.  They are very proud of what they do. More than the product, they care about the effectiveness of the product.

Topics They Care About

AI in Commerce
He actively posts about the redefinition of retail through agentic search and conversational commerce, viewing it as a major shift from browsing to behavior-driven execution.
Customer Journey Transformation
His career focuses on integrating marketing, commerce, sales, and service into unified, AI-powered "Lead-to-Loyalty" transformations for global enterprises.
Talent Development
Multiple recommendations highlight his passion for mentoring practitioners across all levels and his proven ability to build strong future leaders within his teams.

Media Appearances

Amit has no verified media appearances

Work History

11-2022
GIC Practice Lead - CX at IBM
11-2020 - 11-2022
Total CX Practice Lead (Designation - Director Technology) - Merkle line of business at dentsu international
11-2020 - 11-2022
Total CX Practice Lead (Designation - Director Technology) - Merkle line of business at Merkle
6-2019 - 11-2020
Senior Manager at Deloitte
6-2015 - 6-2019
Manager at Deloitte

Education

Master of Business Administration (M.B.A.) from Indian Institute of Management, Calcutta
Bachelor of Technology - BTech from Madan Mohan Malaviya University of Technology

More Information

Social Presence :

Prographics :

Exp : 17 Location : Hyderabad, Telangana, India Job Level : Mid-senior Designation : GIC Practice Lead - CX at IBM
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Insights For Selling To Amit

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • Objectively showcase the impact that your product creates
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amit is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Amit

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Amit move?

  • They can take decisions very fast if you manage to convince them.
  • Can Amit take some risk or not?

  • The risks don’t matter much to them.

You And Amit

Personality Compatibility


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