Amit Pandey in

Amit Pandey

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GIC Practice Lead - CX at IBM
📍 Hyderabad, Telangana, India

Amit is a Digital Transformation Leader at IBM with over 20 years of experience, specializing in integrated customer journeys. He leads the Customer & Commerce practice, where he holds P&L responsibility and has driven double-digit growth. He holds an MBA from the Indian Institute of Management, Calcutta.

Colleagues and team members consistently describe him as a great leader, a fantastic manager, and a thoughtful mentor who is instrumental in developing the next generation of leaders.

He successfully revitalized a struggling practice by diversifying technology capabilities across platforms like Shopify, SAP, Adobe, and Salesforce, ultimately restoring its profitability.

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Experience
17 Years
Current Role
GIC Practice Lead - CX
Job Level
Mid-senior
Location
Hyderabad, Telangana, India
Personality Overview

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Decision Approach
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Priorities

Topics Amit cares about

AI in Commerce
He actively posts about the redefinition of retail through agentic search and conversational commerce, viewing it as a major shift from browsing to behavior-driven execution.
Customer Journey Transformation
His career focuses on integrating marketing, commerce, sales, and service into unified, AI-powered "Lead-to-Loyalty" transformations for global enterprises.
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Career

Work history

11-2022
GIC Practice Lead - CX
IBM
11-2020 - 11-2022
Total CX Practice Lead (Designation - Director Technology) - Merkle line of business
dentsu international
11-2020 - 11-2022
Total CX Practice Lead (Designation - Director Technology) - Merkle line of business
Merkle
6-2019 - 11-2020
Senior Manager
Deloitte
6-2015 - 6-2019
Manager
Deloitte
In the press

Media appearances

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Education
Master of Business Administration (M.B.A.)
Indian Institute of Management, Calcutta
Bachelor of Technology - BTech
Madan Mohan Malaviya University of Technology
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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