Amy Behbehani

Enthusiast
DISC Type : i

Senior Consultant at InflowCX

Sparks, Nevada, United States

Overview

Amy is a Senior Consultant with over 13 years of experience in customer service, contact centers, and operations across healthcare, finance, and insurance. She earned her Master of Arts from the University of Nevada, Reno. Colleagues describe her as highly motivated, dedicated, reliable, and responsive.

Outside of her consulting work, Amy is passionate about fostering professional growth and supporting her colleagues, often promoting their skills and accomplishments within her network. She also shows an interest in the work of major innovators like The Walt Disney Company and Google.

Amy has been described by a vendor as a "challenger customer, " who approaches partnerships with a team-player mindset.

Personality Overview

Non-Confrontational

Amiable & Agreeable

Optimistic

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  They prefer to build relationships rather than staying totally transactional. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Customer Experience Journey
Her entire career is focused on CX. She actively posts about navigating the complexities of choosing the right technology and partners to build a successful customer experience.
AI & Cybersecurity
She recently highlighted the importance of cybersecurity as a direct consequence of AI adoption, emphasizing the need to protect client trust and proprietary information.
Healthcare Technology
With a background at HometownHealth and Renown Health, she shows a continued interest in technology use cases within the healthcare industry.

Media Appearances

Amy has no verified media appearances

Work History

5-2022
Senior Consultant at InflowCX
5-2022
Senior CX Technology Consultant at Amplix
9-2021 - 5-2022
Senior Director, Customer Service and Operations at Uplift Inc.
3-2019 - 5-2022
Director Of Customer Service at Uplift Inc.
9-2017 - 2-2019
Director Of Customer Service at HometownHealth

Education

2003 - 2010
Master of Arts - MA from University of Nevada, Reno

More Information

Social Presence :

Prographics :

Exp : 12 Location : Sparks, Nevada, United States Job Level : Mid-senior Designation : Senior Consultant at InflowCX
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Insights For Selling To Amy

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Ask them how their day is going or exchange some other pleasantries
  • Compliment them about their personality if you get a chance

DONT's

  • Avoid overloading them with too much information
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amy is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Amy

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Amy move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Amy take some risk or not?

  • They can take some low-probability risks if needed.

You And Amy

Personality Compatibility


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