Amy Lloyd-Jones

Observer
DISC Type : ic

Head of Customer Complaints at Utility Warehouse

London, England, United Kingdom

Overview

Amy Lloyd-Jones is the Head of Customer Complaints at Utility Warehouse, specializing in the utilities, telecoms, and financial services sectors. She is an expert in managing complaint and compliance functions, focused on delivering fast-paced change, root cause problem-solving, and developing leaders within her teams.

Outside of her professional role, Amy has a background in Performing Arts. She engages in adventurous team-building activities, such as building a raft from barrels and ropes for a head-to-head race with colleagues, cheered on by UW ambassador Ben Fogle.

Unique fact: Her raft-building team for a company event was named The Raft & The Furious.

Personality Overview

Curious

Example Seeker

Value Driven

They often ask many questions and rely heavily on information and documentation.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Complaint Handling
Leads the customer complaints function at Utility Warehouse and has spoken at conferences about evolving and improving the complaint handling journey.
Team Leadership
Skilled in coaching and developing leaders. Her posts frequently praise her "amazing" and "talented" team, showing she is a people-focused manager.
Talent Recruitment
Actively involved in hiring for her department, posting publicly about opportunities to join her team and find cover for her maternity leave.

Media Appearances

Amy has no verified media appearances

Work History

12-2022
Head of Customer Complaints at Utility Warehouse
9-2022
Senior Manager at Utility Warehouse
7-2018
Senior Manager at Utility Warehouse
12-2017 - 7-2018
Career Break at Career Break
1-2017 - 12-2017
Customer Service Manager at Opus Energy

Education

2004 - 2006
Education details unavailable from Halesowen College
2003 - 2004
As Performing Arts from Stourbridge College

More Information

Social Presence :

Prographics :

Exp : 14 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Complaints at Utility Warehouse
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Insights For Selling To Amy

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amy is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Amy

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Amy move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Amy take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Amy

Personality Compatibility


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