Amy Lloyd-Jones in

Amy Lloyd-Jones

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Head of Customer Complaints at Utility Warehouse
📍 London, England, United Kingdom

Amy Lloyd-Jones is the Head of Customer Complaints at Utility Warehouse, specializing in the utilities, telecoms, and financial services sectors. She is an expert in managing complaint and compliance functions, focused on delivering fast-paced change, root cause problem-solving, and developing leaders within her teams.

Outside of her professional role, Amy has a background in Performing Arts. She engages in adventurous team-building activities, such as building a raft from barrels and ropes for a head-to-head race with colleagues, cheered on by UW ambassador Ben Fogle.

Unique fact: Her raft-building team for a company event was named The Raft & The Furious.

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Experience
14 Years
Current Role
Head of Customer Complaints
Job Level
Mid-senior
Location
London, England, United Kingdom
Personality Overview

How Amy shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Amy cares about

Complaint Handling
Leads the customer complaints function at Utility Warehouse and has spoken at conferences about evolving and improving the complaint handling journey.
Team Leadership
Skilled in coaching and developing leaders. Her posts frequently praise her "amazing" and "talented" team, showing she is a people-focused manager.
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Career

Work history

12-2022
Head of Customer Complaints
Utility Warehouse
9-2022
Senior Manager
Utility Warehouse
7-2018
Senior Manager
Utility Warehouse
12-2017 - 7-2018
Career Break
Career Break
1-2017 - 12-2017
Customer Service Manager
Opus Energy
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2004 - 2006
Education details unavailable
Halesowen College
2003 - 2004
As Performing Arts
Stourbridge College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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