Andrea Tokmak

Supporter
DISC Type : s

Head of Outsourcing & Partnerships at Utility Warehouse

United Kingdom

Overview

Andrea Tokmak is a driven Operations Director specializing in outsourcing, partnerships, and customer experience. She excels at developing strategic objectives and strengthening management teams to maximize company profitability and efficiency. Colleagues describe her as approachable, professional, and people-focused, with a talent for creating an empowered and productive work culture.

Her key strength is driving business performance by implementing new processes to streamline complex operations, ensuring a customer-focused culture is at the heart of the business.

Personality Overview

Social Proof Driven

Calm

Thoughtful In Approach

They are motivated by the potential impact of their decision on the organization.  They usually go by the book, following all rules and procedures. They maintain good relationships with everyone, internally and externally.

Topics They Care About

Customer Experience
Her headline, experience, and introduction all highlight a focus on creating a customer-centric culture within a business.
Outsourcing Management
This is a core part of her professional headline and her current role as Head of Outsourcing & Partnerships at Utility Warehouse.
Operational Efficiency
A stated key strength is her ability to implement new processes to streamline complex operations and improve business efficiency.

Media Appearances

CXA Annual Conference 2025 | Andrea Tokmak (Head of Outsourcing and Partnerships, Utility Warehouse). Featured in CX Alliance

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Work History

6-2024
Head of Outsourcing & Partnerships at Utility Warehouse
6-2022 - 6-2024
Head of Customer Operations at Utility Warehouse
1-2021 - 6-2022
Operations Director at Sitel UK & Ireland
8-2019 - 12-2020
Head of service at Capita Customer Management
3-2017 - 8-2019
Senior Operations Manager at Capita Customer Management

Education

Andrea has no verified education history

More Information

Social Presence :

Prographics :

Exp : 18 Location : United Kingdom Job Level : Mid-senior Designation : Head of Outsourcing & Partnerships at Utility Warehouse
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Insights For Selling To Andrea

During A Call Or A Meeting

DO's

  • Engage other key stakeholders on their side and leverage if they approve of your product
  • Pause and ask them if they have any questions
  • Use phrases like ‘others say that’, ‘zero risk in’, ‘seen proof of’ etc.

DONT's

  • Don’t keep pushing them for a straight answer, just make your own conclusions
  • Don’t use phrases like ‘there might be’, ‘we haven’t yet’, ‘latest technology’ etc.
  • Don’t don the salesperson avatar, be the friendly advisor instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrea is

  • Low risk, approval of other stakeholders and successful process-based evaluation are most important for them.
  • Will you ever get a clear answer from Andrea

  • They don’t say no very often, and can take you around in circles sometimes.

Insights For Deal Planning

    How fast (or slow) will Andrea move?

  • They do not like to rush, so they could be slow in making decisions.
  • Can Andrea take some risk or not?

  • They have little risk-appetite and prefer to take decisions that others support.

You And Andrea

Personality Compatibility


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