Amy Quinn in

Amy Quinn

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IT Manager at City of Austin Communications and Technology Management
📍 Kempner, Texas, United States

Amy Quinn is an award-winning IT Manager for the City of Austin, specializing in government customer service and process improvement. A certified Project Management Professional (PMP) with deep expertise in call center operations, colleagues describe her as tenacious, knowledgeable, and a "systems analyst wiz. "

She was recently honored with an IT Leadership Award at a Texas IT Leadership event.

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Experience
27 Years
Current Role
IT Manager
Job Level
Middle
Location
Kempner, Texas, United States
Personality Overview

How Amy shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Amy cares about

IT Service Management
As manager of the city's IT Service Desk and with an ITILv4 certification, she focuses on structured and efficient IT support delivery.
Process Improvement
Her professional summary highlights a passion for process improvement, which is a consistent theme throughout her career in call center and IT operations.
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Career

Work history

4-2021
IT Manager
City of Austin Communications and Technology Management
2-2008 - 4-2021
Analyst/Project/Operations Positions
Austin Energy 311 Citywide Information Center
4-2021
Business Systems Analyst
Austin Energy 311 Citywide Information Center
10-2007 - 2-2008
Business Systems Analyst
Austin Energy 311 Citywide Information Center
7-2007 - 9-2007
Workforce Analyst
CUNA Mutual Group
In the press

Media appearances

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Education

Amy has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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