Amy Quinn

Questioner
DISC Type : c

IT Manager at City of Austin Communications and Technology Management

Kempner, Texas, United States

Overview

Amy Quinn is an award-winning IT Manager for the City of Austin, specializing in government customer service and process improvement. A certified Project Management Professional (PMP) with deep expertise in call center operations, colleagues describe her as tenacious, knowledgeable, and a "systems analyst wiz. "

She was recently honored with an IT Leadership Award at a Texas IT Leadership event.

Personality Overview

Not Easily Convinced

Cautious & Analytical

Systematic

They prefer to do thorough analysis of any situation.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

IT Service Management
As manager of the city's IT Service Desk and with an ITILv4 certification, she focuses on structured and efficient IT support delivery.
Process Improvement
Her professional summary highlights a passion for process improvement, which is a consistent theme throughout her career in call center and IT operations.
Employee Development
Believes providing growth opportunities is a key driver of employee engagement and considers it one of her primary goals as a manager.

Media Appearances

Amy has no verified media appearances

Work History

4-2021
IT Manager at City of Austin Communications and Technology Management
2-2008 - 4-2021
Analyst/Project/Operations Positions at Austin Energy 311 Citywide Information Center
4-2021
Business Systems Analyst at Austin Energy 311 Citywide Information Center
10-2007 - 2-2008
Business Systems Analyst at Austin Energy 311 Citywide Information Center
7-2007 - 9-2007
Workforce Analyst at CUNA Mutual Group

Education

Amy has no verified education history

More Information

Social Presence :

Prographics :

Exp : 27 Location : Kempner, Texas, United States Job Level : Middle Designation : IT Manager at City of Austin Communications and Technology Management
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Insights For Selling To Amy

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Tell them that you will come back if you don’t have a good answer for a question
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t overhype the product/pitch, keep it measured
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amy is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Amy

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Amy move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Amy take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Amy

Personality Compatibility


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