Ana Karina Alves de Oliveira in

Ana Karina Alves de Oliveira

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Reclamações de Canais Críticos | Reclame Aqui | Mídias Sociais & Reputação de Marca at Grupo 3corações
📍 Fortaleza, Ceará, Brazil

Ana Karina Alves de Oliveira is a Customer Success professional at Grupo 3corações, specializing in managing critical complaint channels and brand reputation. With a background in Managerial Processes from Estácio, she focuses on transforming the customer experience into a competitive advantage.

She successfully led the initiative that elevated her companys reputation to achieve the prestigious RA1000 seal on the Reclame Aqui platform.

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Experience
11 Years
Current Role
Reclamações de Canais Críticos | Reclame Aqui | Mídias Sociais & Reputação de Marca
Location
Fortaleza, Ceará, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ana cares about

Brand Reputation
Leads reputation and service management for Grupo 3corações on critical platforms like Reclame Aqui, Consumidor. gov, and social media.
Customer Experience
Driven by the challenge of transforming the customer journey into a competitive differentiator, building trust and strengthening relationships between brands and consumers.
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Career

Work history

12-2018
Reclamações de Canais Críticos | Reclame Aqui | Mídias Sociais & Reputação de Marca
Grupo 3corações
12-2016 - 2-2018
Consultora de Atendimento
Liq
4-2015 - 7-2016
Assistente de Administração de Pessoal
Freitas Supermercados
12-2013 - 12-2014
Assistente da Área de Registros e Alvarás
Engexata Engenharia LTDA
10-2012 - 10-2013
Assistente de contabilidade
Icofort Agroindustrial
In the press

Media appearances

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Education
2019 - 2021
Processos Gerenciais
Estácio
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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