Ana Karina Alves de Oliveira

Inquirer
DISC Type : cd

Reclamações de Canais Críticos | Reclame Aqui | Mídias Sociais & Reputação de Marca at Grupo 3corações

Fortaleza, Ceará, Brazil

Overview

Ana Karina Alves de Oliveira is a Customer Success professional at Grupo 3corações, specializing in managing critical complaint channels and brand reputation. With a background in Managerial Processes from Estácio, she focuses on transforming the customer experience into a competitive advantage.

She successfully led the initiative that elevated her companys reputation to achieve the prestigious RA1000 seal on the Reclame Aqui platform.

Personality Overview

Demanding

Judgemental

ROI Conscious

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They can be nudged to make faster decisions by offering what they value. They respond well to confident salespeople.

Topics They Care About

Brand Reputation
Leads reputation and service management for Grupo 3corações on critical platforms like Reclame Aqui, Consumidor. gov, and social media.
Customer Experience
Driven by the challenge of transforming the customer journey into a competitive differentiator, building trust and strengthening relationships between brands and consumers.
Crisis Management
Handles high-stakes complaints from channels including PROCON, government consumer portals, and legal processes, focusing on effective resolution.

Media Appearances

Ana has no verified media appearances

Work History

12-2018
Reclamações de Canais Críticos | Reclame Aqui | Mídias Sociais & Reputação de Marca at Grupo 3corações
12-2016 - 2-2018
Consultora de Atendimento at Liq
4-2015 - 7-2016
Assistente de Administração de Pessoal at Freitas Supermercados
12-2013 - 12-2014
Assistente da Área de Registros e Alvarás at Engexata Engenharia LTDA
10-2012 - 10-2013
Assistente de contabilidade at Icofort Agroindustrial

Education

2019 - 2021
Processos Gerenciais from Estácio

More Information

Social Presence :

Prographics :

Exp : 11 Location : Fortaleza, Ceará, Brazil Job Level : N/A Designation : Reclamações de Canais Críticos | Reclame Aqui | Mídias Sociais & Reputação de Marca at Grupo 3corações
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Insights For Selling To Ana Karina

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Stress on the business value that your product offers
  • Refer to testimonials from others in similar positions

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Refrain from asking too many questions
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ana Karina is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Ana Karina

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Ana Karina move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Ana Karina take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Ana Karina

Personality Compatibility


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