Ana Paula Grecco dos Reis

Activist
DISC Type : Cd

Coordenadora de Atendimento Multicanal Sr. at Assaí Atacadista

Guarulhos, São Paulo, Brazil

Overview

Ana Paula is a customer relationship specialist with over 27 years of experience, currently serving as a Senior Multichannel Service Coordinator at Assaí Atacadista. Her expertise is in CX, digital transformation, and call center management. Colleagues describe her as competent, strategic, and results-focused, with an educational background in Law and Neuroscience.

She is passionate about continuous personal and professional growth. This is demonstrated through her certifications in digital leadership and coursework in effective communication and emotional agility, which she applies to enhance her leadership and team development skills.

She uniquely combines her postgraduate studies in Neuroscience with her extensive background in customer service to better understand and improve the client experience.

Personality Overview

Logical And Quick

Value Conscious

Meticulous

They can be nudged to make faster decisions by offering what they value.  They respond well to confident salespeople. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Customer Experience
Her entire career is focused on enhancing the customer journey, managing SAC, and using metrics like NPS and CSAT to drive improvements.
Digital Transformation
Passionate about leveraging technology to create faster and more efficient customer service solutions, a key theme in her professional headline.
Reputation Management
Experienced in handling sensitive customer channels like Procon and Reclame Aqui, and has won awards for respecting the consumer.

Media Appearances

Ana has no verified media appearances

Work History

7-2024
Coordenadora de Atendimento Multicanal Sr. at Assaí Atacadista
5-2018 - 7-2024
Gestora de relacionamento com o cliente | Lopes e Raiz at Supermercados Irmaos Lopes S/A
11-2016 - 12-2018
Sócio proprietário at DISTRIBUIDORA GLP GUARU GÁS
4-2014 - 4-2018
Paternidade/maternidade em tempo integral at Career Break
1-2011 - 9-2014
Gerente de Qualidade at TSA Gestão de Qualidade

Education

Bacharelado em Direito from Universidade Paulista
1-2025 - 12-2025
Pós em Neurociência from Centro de Mediadores

More Information

Social Presence :

Prographics :

Exp : 15 Location : Guarulhos, São Paulo, Brazil Job Level : N/A Designation : Coordenadora de Atendimento Multicanal Sr. at Assaí Atacadista
URL has been copied!

Insights For Selling To Ana Paula

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Stress on the business value that your product offers
  • Highlight the competitive differentiation of your product

DONT's

  • Avoid repeating yourself or making generalizations
  • Do not give up if they are not convinced, try again with a different approach
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ana Paula is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Ana Paula

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Ana Paula move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Ana Paula take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Ana Paula

Personality Compatibility


Other Assaí Atacadista Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.