Anders Normann in

Anders Normann

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Senior Director of Customer Experience and CRM hos DSV - Global Transport and Logistics at DSV - Global Transport and Logistics
📍 Copenhagen, Capital Region of Denmark, Denmark

Anders is a passionate commercial leader at DSV, specializing in customer experience, CRM, and predictive analytics. He drives global commercial direction and has a background in optimizing business processes at A.P. Moller - Maersk. People who have worked with him describe him as having a "passionate drive" and a "perceptive mind".

He believes that building a truly customer-centric culture is "a marathon – not a 100-meter dash," requiring long-term patience and persistence.

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Experience
27 Years
Current Role
Senior Director of Customer Experience and CRM hos DSV - Global Transport and Logistics
Job Level
Senior
Location
Copenhagen, Capital Region of Denmark, Denmark
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Anders cares about

Customer-Centric Culture
He won a CX Elite Award for Best Customer Centric Culture and believes in finding internal ambassadors to drive change, rather than forcing top-down mandates.
CRM Transformation
He led DSV's migration from Salesforce to Microsoft Dynamics 365 and successfully increased active CRM users to over 3,000.
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Career

Work history

2-2020
Senior Director of Customer Experience and CRM hos DSV - Global Transport and Logistics
DSV - Global Transport and Logistics
3-2017 - 2-2020
Director of Customer Experience and CRM
DSV - Global Transport and Logistics
10-2014 - 7-2017
Head of Customer Success Programme
DSV - Global Transport and Logistics
7-2012 - 6-2014
Senior Manager, Commercial Channels and Customer Intelligence
A.P. Moller - Maersk
10-2011 - 6-2012
Project Manager, Commercial Channels
A.P. Moller - Maersk
In the press

Media appearances

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Education
1998 - 2000
Business Economic
Copenhagen Business School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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