Anders Normann

Commander
DISC Type : D

Senior Director of Customer Experience and CRM hos DSV - Global Transport and Logistics at DSV - Global Transport and Logistics

Copenhagen, Capital Region of Denmark, Denmark

Overview

Anders is a passionate commercial leader at DSV, specializing in customer experience, CRM, and predictive analytics. He drives global commercial direction and has a background in optimizing business processes at A.P. Moller - Maersk. People who have worked with him describe him as having a "passionate drive" and a "perceptive mind".

He believes that building a truly customer-centric culture is "a marathon – not a 100-meter dash," requiring long-term patience and persistence.

Personality Overview

Candid & Clear

Strong-Willed

Very Quick

They respond better to strong and respectful interactions.  They prefer to be the ones controlling the conversation or defining the terms. They are not always relationship oriented.

Topics They Care About

Customer-Centric Culture
He won a CX Elite Award for Best Customer Centric Culture and believes in finding internal ambassadors to drive change, rather than forcing top-down mandates.
CRM Transformation
He led DSV's migration from Salesforce to Microsoft Dynamics 365 and successfully increased active CRM users to over 3,000.
Voice of Customer (VoC)
He established DSV's Customer Success Program to collect and action customer feedback, using text analytics to generate insights and drive improvements.

Media Appearances

Anders has no verified media appearances

Work History

2-2020
Senior Director of Customer Experience and CRM hos DSV - Global Transport and Logistics at DSV - Global Transport and Logistics
3-2017 - 2-2020
Director of Customer Experience and CRM at DSV - Global Transport and Logistics
10-2014 - 7-2017
Head of Customer Success Programme at DSV - Global Transport and Logistics
7-2012 - 6-2014
Senior Manager, Commercial Channels and Customer Intelligence at A.P. Moller - Maersk
10-2011 - 6-2012
Project Manager, Commercial Channels at A.P. Moller - Maersk

Education

1998 - 2000
Business Economic from Copenhagen Business School

More Information

Social Presence :

Prographics :

Exp : 27 Location : Copenhagen, Capital Region of Denmark, Denmark Job Level : Senior Designation : Senior Director of Customer Experience and CRM hos DSV - Global Transport and Logistics at DSV - Global Transport and Logistics
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Insights For Selling To Anders

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Anders is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Anders

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Anders move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Anders take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Anders

Personality Compatibility


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