Hanne Østerskov in

Hanne Østerskov

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Global Customer Experience Manager at DSV - Global Transport and Logistics
📍 Fredericia, Region of Southern Denmark, Denmark

Hanne is the Global Customer Experience Manager at DSV, where she leads the Customer Success Program across 70 countries. She focuses on growing loyalty by translating customer feedback into actionable strategies for the executive team and wider organization. She holds an AP-degree from the International Business College.

Outside of her global role, Hanne is deeply family-oriented. She proudly supports her husband, a former professional football player, in his new career transition and draws inspiration from her sister, whom she describes as a strong and independent woman.

Her husband is a former professional football player who is now embarking on a new career path after his sporting life.

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Experience
17 Years
Current Role
Global Customer Experience Manager
Job Level
Middle
Location
Fredericia, Region of Southern Denmark, Denmark
Personality Overview

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Decision Approach
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Priorities

Topics Hanne cares about

Global CX Strategy
Leads DSV's Customer Success Program across 70 countries, analyzing feedback and driving organizational adoption to enhance loyalty and business value.
Voice of the Customer
Her core mission involves listening to and understanding customer feedback to identify strengths and drive improvements throughout the company's global operations.
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Career

Work history

11-2017
Global Customer Experience Manager
DSV - Global Transport and Logistics
7-2013 - 11-2017
Product Manager
Jaynet A/S
5-2012 - 11-2012
Project Manager
TAP1
8-2011 - 5-2012
Project Manager
LEGO Group
2-2009 - 8-2011
Project Manager
MESSE C, Fredericia
In the press

Media appearances

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Education
2007 - 2009
AP-degree
IBA - International Business College
2003 - 2006
Matematisk student
Fredericia Gymnasium
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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