Hanne Østerskov

Critic
DISC Type : C

Global Customer Experience Manager at DSV - Global Transport and Logistics

Fredericia, Region of Southern Denmark, Denmark

Overview

Hanne is the Global Customer Experience Manager at DSV, where she leads the Customer Success Program across 70 countries. She focuses on growing loyalty by translating customer feedback into actionable strategies for the executive team and wider organization. She holds an AP-degree from the International Business College.

Outside of her global role, Hanne is deeply family-oriented. She proudly supports her husband, a former professional football player, in his new career transition and draws inspiration from her sister, whom she describes as a strong and independent woman.

Her husband is a former professional football player who is now embarking on a new career path after his sporting life.

Personality Overview

Information Seeker

ROI Driven

Objective Thinker

They prefer to analyze logically and value objective facts over emotions.  They don’t appreciate bells and whistles unless backed by data. They like to take decisions independently and do not seek others' support often.

Topics They Care About

Global CX Strategy
Leads DSV's Customer Success Program across 70 countries, analyzing feedback and driving organizational adoption to enhance loyalty and business value.
Voice of the Customer
Her core mission involves listening to and understanding customer feedback to identify strengths and drive improvements throughout the company's global operations.
Stakeholder Engagement
Described as a "true stakeholder expert," she ensures CX adoption and buy-in by engaging in open dialogue with business executives and group functions.

Media Appearances

Hanne has no verified media appearances

Work History

11-2017
Global Customer Experience Manager at DSV - Global Transport and Logistics
7-2013 - 11-2017
Product Manager at Jaynet A/S
5-2012 - 11-2012
Project Manager at TAP1
8-2011 - 5-2012
Project Manager at LEGO Group
2-2009 - 8-2011
Project Manager at MESSE C, Fredericia

Education

2007 - 2009
AP-degree from IBA - International Business College
2003 - 2006
Matematisk student from Fredericia Gymnasium

More Information

Social Presence :

Prographics :

Exp : 17 Location : Fredericia, Region of Southern Denmark, Denmark Job Level : Middle Designation : Global Customer Experience Manager at DSV - Global Transport and Logistics
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Insights For Selling To Hanne

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Be formal and objective, they will appreciate it more

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don’t rush them till they have clearly gotten all the necessary information
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Hanne is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Hanne

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Hanne move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Hanne take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Hanne

Personality Compatibility


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