Anderson Maciel Lima

Examiner
DISC Type : cs

Supervisor Customer Services at Mercedes-Benz Cars & Vans Brasil

São Bernardo do Campo, São Paulo, Brazil

Overview

Anderson Maciel Lima is an After-Sales Supervisor at Mercedes-Benz Cars & Vans Brasil, with a 13-year tenure at the company. His expertise spans financial controlling, sales strategy, and customer service, with a current focus on digital transformation. He holds a Bachelors in Administration from Centro Universitário Fundação Santo André.

He has dedicated his entire 13-year professional career to Mercedes-Benz, progressing from an intern in controlling to a supervisor in customer services.

Personality Overview

Tough To Convince

Process Oriented

Late Adopter

They tend to have clarity about their needs and constraints, and are unlikely to over-promise.  Being observant comes to them naturally. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Digital Transformation
His current supervisory role includes overseeing the digital transformation of customer services, a key focus for modernizing operations and assistance platforms.
Customer Experience
Manages the Customer Assistance Center and Warranty, with experience analyzing dealer network performance to improve service quality.
Automotive Finance
Possesses a strong background in financial and sales controlling, including pricing strategy, results analysis, and financial reporting for the automotive sector.

Media Appearances

Anderson has no verified media appearances

Work History

8-2023
Supervisor Customer Services at Mercedes-Benz Cars & Vans Brasil
1-2017 - 8-2023
Analista Customer Services Senior Automóveis at Mercedes-Benz Cars & Vans Brasil
1-2013 - 1-2017
Analista Economico Financeiro at Mercedes-Benz do Brasil Ltda.
11-2010 - 1-2013
Analista Economico Financeiro at Mercedes-Benz do Brasil Ltda.
1-2010 - 1-2013
Estagiário at Mercedes-Benz do Brasil Ltda.

Education

2006 - 2010
Bacharelado em Administração from Centro Universitário Fundação Santo André

More Information

Social Presence :

Prographics :

Exp : 17 Location : São Bernardo do Campo, São Paulo, Brazil Job Level : N/A Designation : Supervisor Customer Services at Mercedes-Benz Cars & Vans Brasil
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Insights For Selling To Anderson

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Be firm in your communication and stay in control

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Anderson is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Anderson

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Anderson move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Anderson take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Anderson

Personality Compatibility


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