Andre Cunha

Observer
DISC Type : ic

LATAM Project Manager at ADP

São Paulo, São Paulo, Brazil

Overview

Andre is a Senior Operations and Service Delivery Leader specializing in client-facing operations across LATAM. With an MBA from Fundação Getulio Vargas, he excels in driving operational excellence, customer experience, and service transformation. He has extensive experience leading high-performance teams responsible for critical deliveries in Payroll, SAP HCM, and HR Platforms for multinational companies like ADP.



As a Client Services Manager at ADP, Andre was responsible for a portfolio of more than 50 global clients across four different Latin American countries.

Personality Overview

Curious

Assertive

Example Seeker

They often ask many questions and rely heavily on information and documentation.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

LATAM Operations
Has extensive experience leading complex, client-facing operations and implementing global initiatives in multinational environments across Latin America.
Service Transformation
His career has focused on driving operational excellence, service transformation, and continuous improvement for service delivery organizations.
Customer Experience
Focuses on enhancing client satisfaction and holds direct responsibility for governance of KPIs, SLAs, and Net Promoter Score (NPS).

Media Appearances

Andre has no verified media appearances

Work History

9-2025
LATAM Project Manager at ADP
11-2024 - 9-2025
Client Services Latam Manager at ADP
8-2019 - 10-2024
Service Center Leader at ADP
8-2015 - 9-2017
HR Operations Leader - LATAM at NGA Human Resources
1-2013 - 12-2014
Human Resources Lead at Andrade Gutierrez S.A.

Education

2012 - 2014
Master of Business Administration (MBA) from FGV - Fundação Getulio Vargas
2002 - 2006
Bachelor's degree from Universidade São Judas Tadeu

More Information

Social Presence :

Prographics :

Exp : 16 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : LATAM Project Manager at ADP
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Insights For Selling To Andre

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Help them realize that there is no personal risk in making this decision
  • Ask them questions to understand their needs better while staying affable

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andre is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Andre

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Andre move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Andre take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Andre

Personality Compatibility


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