ANDRE MANSO

Questioner
DISC Type : c

Gerente de operações at ADP

São Paulo, São Paulo, Brazil

Overview

Andre is an accomplished Operations Manager at ADP, specializing in managing the companys top-tier corporate clients. His extensive background includes overseeing large call center operations with over 600 employees and directing debt collection strategies for major financial institutions. Colleagues frequently describe him as a natural, practical, and communicative leader.

He is dedicated to continuous professional growth, holding an MBA and a post-graduate degree, supplemented by advanced training in leadership and executive communication. His professional interests include major corporations in the technology and finance sectors, such as SAP and HSBC.

He completed an advanced leadership program with Amana Key, a prominent school for executive development in Brazil.

Personality Overview

Value Seeker

Price-Sensitive

Not Easily Convinced

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

Top Client Relations
He is directly responsible for managing relationships with ADP's largest "TOP Premium" clients, focusing on service excellence and maintaining strong partnerships through personal visits.
Large-Scale Leadership
Has a proven track record of managing large teams, including overseeing more than 600 employees in a previous call center management role at Nextel.
Debt Collection Strategy
Possesses deep expertise in managing debt collection portfolios for major banks and industries, defining strategies, and utilizing intelligent tools to ensure performance and profitability.

Media Appearances

ANDRE has no verified media appearances

Work History

1-2017
Gerente de operações at ADP
6-2012 - 12-2016
Gerente de Cobrança Sênior at ORCOZOL ASSESSORIA E CONSULTORIA DE COBRANÇAS LTDA
3-2012 - 5-2012
Gerente de Cobrança at CREFISA
3-2008 - 1-2010
Coordenador de Lojas at Nextel Telecomunicações Ltda SP
1-2008 - 3-2012
Gerente de Cobrança at Nextel Telecomunicações Ltda SP

Education

2005 - 2006
Pós Graduado from Universidade Cidade de São Paulo
2010 - 2010
Master of Business Administration (MBA) from Uninove - Universidade Nove de Julho

More Information

Social Presence :

Prographics :

Exp : 15 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente de operações at ADP
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Insights For Selling To ANDRE

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • If you have a lower priced product compared to the competition, call out the same
  • Share as much information as possible regarding your product

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with ANDRE is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from ANDRE

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will ANDRE move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can ANDRE take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And ANDRE

Personality Compatibility


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