Juliana Scarpin Borges

Sharpshooter
DISC Type : DC

Gerente de Clientes Especiais II at ADP

São Paulo, São Paulo, Brazil

Overview

Juliana Scarpin Borges is a Gerente de Clientes Especiais II at ADP, with over seven years of experience in client relationship management, service delivery, negotiation, and sales. She focuses on developing customized solutions and strategies to enhance client satisfaction and loyalty. People often call her committed, dedicated, focused, and a singular professional.

Juliana recently completed courses in Critical Thinking, Mindfulness, and Emotional Intelligence. She has also engaged in discussions about negotiation techniques, specifically Isopraxism. She enjoys continuous learning and personal development.

She was recognized as an "Employee Highlight" in 2011.

Personality Overview

Thorough Evaluator

Rigorous & Demanding

Fast But Analytical

More than the product, they care about the impact of the product.  They take a lot of pride in personal achievements. They like to move fast and expect the same from others.

Topics They Care About

Client Relationship Management
With over seven years of experience, Juliana excels in client relationship management, focusing on satisfaction, retention, and loyalty at ADP.
Negotiation Strategies
Juliana actively applies and discusses negotiation techniques like Isopraxism, essential in her role managing client services and projects.
Customized Service Solutions
She is dedicated to developing and implementing customized solutions to meet specific client needs, ensuring effective and aligned results.

Media Appearances

Juliana has no verified media appearances

Work History

9-2024
Gerente de Clientes Especiais II at ADP
6-2020 - 8-2024
Relationship Manager I at ADP
10-2019 - 6-2020
Gerente de Serviços I at ADP
5-2019 - 10-2019
Executiva de Contas Sênior - Customer Success at Mandaê
4-2015 - 10-2018
Customer Success Manager at Equinix Brasil

Education

2019 - 2019
Capacitação Executiva from FIA - Fundação Instituto de Administração
2017 - 2018
Programa Desenvolvimento de Líderes from ISE Business School

More Information

Social Presence :

Prographics :

Exp : 23 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente de Clientes Especiais II at ADP
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Insights For Selling To Juliana

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • Objectively showcase the impact that your product creates
  • Be respectful but crisp

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Don’t be in a rush to invite them for a social meet and greet
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Juliana is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Juliana

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Juliana move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Juliana take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Juliana

Personality Compatibility


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