Winícius Souza

Judge
DISC Type : Dc

Relationship Manager at ADP

São Paulo, São Paulo, Brazil

Overview

Winícius is a Relationship Manager at ADP specializing in customer success, retention, and strategic account management. He is experienced in managing performance indicators like NPS and CSAT, utilizing CRM and data analysis to optimize processes. Colleagues describe him as strategic, empathetic, and an excellent communicator.

He holds a certification in Ethical Marketing Practices and has represented a previous company as an exhibitor at the RH Summit.

Personality Overview

Features Driven

Quality Focused

Demanding

They like to be in a position where they can control the conversation and terms.  More than the product, they care about the effectiveness of the product. They respond well to strong and respectful communication.

Topics They Care About

Customer Retention
His career focuses on retaining and building loyalty with clients by understanding their needs, resolving issues, and ensuring they derive continuous value from solutions.
Strategic Accounts
Experienced in managing strategic and B2B client portfolios, aligning expectations, and developing personalized projects to foster long-term partnerships.
HR Technology
His background includes roles at HR tech companies ADP and Smartleader, giving him insight into performance management systems and the broader HR software landscape.

Media Appearances

Winícius has no verified media appearances

Work History

11-2025
Relationship Manager at ADP
10-2023 - 10-2025
Customer Success Manager at Smartleader - Sistema Gestão de Performance
8-2023 - 10-2023
CX Analyst at Tabas
3-2021 - 6-2023
Customer Service Specialist at Lacoste
10-2020 - 3-2021
Customer Care Analyst at Moip by PagSeguro

Education

7-2023 - 7-2025
Curso Superior de Tecnologia (CST) from Universidade Anhembi Morumbi
2015 - 2016
Técnico from Senac Brasil

More Information

Social Presence :

Prographics :

Exp : 8 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Relationship Manager at ADP
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Insights For Selling To Winícius

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Refer to testimonials from well-known industry leaders

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t be in a rush to invite them for a social meet and greet
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Winícius is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Winícius

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Winícius move?

  • They can take decisions very fast if you manage to convince them.
  • Can Winícius take some risk or not?

  • The risks don’t matter much to them.

You And Winícius

Personality Compatibility


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