Winícius Souza in

Winícius Souza

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Relationship Manager at ADP
📍 São Paulo, São Paulo, Brazil

Winícius is a Relationship Manager at ADP specializing in customer success, retention, and strategic account management. He is experienced in managing performance indicators like NPS and CSAT, utilizing CRM and data analysis to optimize processes. Colleagues describe him as strategic, empathetic, and an excellent communicator.

He holds a certification in Ethical Marketing Practices and has represented a previous company as an exhibitor at the RH Summit.

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Experience
8 Years
Current Role
Relationship Manager
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Winícius shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Winícius cares about

Customer Retention
His career focuses on retaining and building loyalty with clients by understanding their needs, resolving issues, and ensuring they derive continuous value from solutions.
Strategic Accounts
Experienced in managing strategic and B2B client portfolios, aligning expectations, and developing personalized projects to foster long-term partnerships.
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Career

Work history

11-2025
Relationship Manager
ADP
10-2023 - 10-2025
Customer Success Manager
Smartleader - Sistema Gestão de Performance
8-2023 - 10-2023
CX Analyst
Tabas
3-2021 - 6-2023
Customer Service Specialist
Lacoste
10-2020 - 3-2021
Customer Care Analyst
Moip by PagSeguro
In the press

Media appearances

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Education
7-2023 - 7-2025
Curso Superior de Tecnologia (CST)
Universidade Anhembi Morumbi
2015 - 2016
Técnico
Senac Brasil
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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