Andrea Lymbouris

Enigma
DISC Type : cid

Head of Information Services at State Trustees

Melbourne, Victoria, Australia

Overview

Andrea Lymbouris is an IT industry leader with over 15 years of experience specializing in enterprise service management, innovation, and service delivery. As Head of Information Services at State Trustees, she drives IT strategies and transformation. She is a Certified SAFe® 5 Agilist.

Colleagues describe her as forward-thinking, intelligent, and innovative. Her true passion lies in creating amazing customer experiences and reducing customer effort, and she is known for her tenacity and ability to solve complex issues.

She is considered the "GOTO" person for problems that fall into the gaps between team functions.

Personality Overview

Fast Follower

Persuasive & Assertive

Challenger

They are generally strong communicators and are not easy to convince.  They are likely to ask many questions and look heavily for supporting proof as well as information. They can sound friendly and charming but can quickly change gears to become inquisitive and probing

Topics They Care About

IT Service Management
Her career spans over 15 years in IT service delivery and management, with leadership roles at State Trustees, Selfwealth, and Lenovo focused on enhancing service quality.
Enhancing Customer Experience
A former report highlights that her "true passion lies in creating amazing Customer Experiences and in reducing Customer effort, " calling it a core focus of her leadership style.
Agile Transformation
She holds both ICAgile and Certified SAFe® 5 Agilist certifications, indicating a professional focus on implementing and leading with agile methodologies.

Media Appearances

Andrea has no verified media appearances

Work History

1-2024
Head of Information Services at State Trustees
10-2022 - 1-2024
Head of IT Support and Delivery at Selfwealth
6-2021 - 10-2022
Head of IT Service Delivery at Selfwealth
8-2020 - 6-2021
Service Delivery Manager at Lenovo
8-2019 - 7-2020
IT Service Management Consultant at Oakton

Education

Andrea has no verified education history

More Information

Social Presence :

Prographics :

Exp : 7 Location : Melbourne, Victoria, Australia Job Level : Mid-senior Designation : Head of Information Services at State Trustees
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Insights For Selling To Andrea

During A Call Or A Meeting

DO's

  • Be prepared for a mix of questions and inquisitiveness, answer them in the tone in which they have been asked
  • Use a combination of data as well as stories for your pitch, a ppt might not be necessary
  • Leverage 'negging', or the art of asking negative questions like "you must not be convinced yet..."

DONT's

  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one
  • Avoid making offhand commitments, understand the root of their concerns first
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrea is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Andrea

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Andrea move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Andrea take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Andrea

Personality Compatibility


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