Andrew Yam

Examiner
DISC Type : cs

Vice President, Business and Technology Insights at Gartner

New York, New York, United States

Overview

Andrew is a Vice President at Gartner, where he leads a team of experts in AI, automation, and analytics. An alumnus of Columbia Business School and Georgia Tech, he advises senior leaders on technology and business strategy, drawing from experience building high-performing teams across 27 countries.

His global perspective was enhanced by founding his own consulting firm while living in Hong Kong. During that time, he dedicated efforts to pro bono consulting for social enterprises focused on poverty alleviation, demonstrating a commitment to creating a positive social impact.

Unique fact: Andrew has built and developed professional teams on every continent except for Antarctica.

Personality Overview

Late Adopter

Status Quo Seeker

Process Oriented

They do not like taking risks at all and go for proven options in the end.  They are thorough and always follow a systematic approach. Being observant comes to them naturally.

Topics They Care About

AI in Customer Service
He leads a Gartner team focused on AI, automation, and analytics that specifically serves over 500 heads of customer service and support.
Global Team Leadership
Has extensive experience building and developing multidisciplinary teams in 27 different countries across six continents.
Ethical AI Use
Co-authored a publication titled "Aristotle & Algorithms: Balancing Data Exploitation With Responsible Use", indicating a focus on the responsible application of technology.

Media Appearances

Andrew has no verified media appearances

Work History

8-2022
Vice President, Business and Technology Insights at Gartner
3-2020 - 8-2022
Director, Research Board at Gartner
11-2014 - 3-2020
Principal Consultant, Founder at A&G Consulting Partners, LLC
3-2008 - 5-2014
Senior Manager, SAP at Newell Brands
7-2004 - 3-2008
Senior Consultant at IBM

Education

Master of Business Administration (MBA) from Columbia Business School
Bachelor of Science (BS) from Georgia Institute of Technology

More Information

Social Presence :

Prographics :

Exp : 21 Location : New York, New York, United States Job Level : Senior Designation : Vice President, Business and Technology Insights at Gartner
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Insights For Selling To Andrew

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • Expect them to be slow and cautious, encourage them to ask more questions
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrew is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Andrew

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Andrew move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Andrew take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Andrew

Personality Compatibility


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