Andrew Yam in

Andrew Yam

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Vice President, Business and Technology Insights at Gartner
📍 New York, New York, United States

Andrew is a Vice President at Gartner, where he leads a team of experts in AI, automation, and analytics. An alumnus of Columbia Business School and Georgia Tech, he advises senior leaders on technology and business strategy, drawing from experience building high-performing teams across 27 countries.

His global perspective was enhanced by founding his own consulting firm while living in Hong Kong. During that time, he dedicated efforts to pro bono consulting for social enterprises focused on poverty alleviation, demonstrating a commitment to creating a positive social impact.

Unique fact: Andrew has built and developed professional teams on every continent except for Antarctica.

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Experience
21 Years
Current Role
Vice President, Business and Technology Insights
Job Level
Senior
Location
New York, New York, United States
Personality Overview

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Priorities

Topics Andrew cares about

AI in Customer Service
He leads a Gartner team focused on AI, automation, and analytics that specifically serves over 500 heads of customer service and support.
Global Team Leadership
Has extensive experience building and developing multidisciplinary teams in 27 different countries across six continents.
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Career

Work history

8-2022
Vice President, Business and Technology Insights
Gartner
3-2020 - 8-2022
Director, Research Board
Gartner
11-2014 - 3-2020
Principal Consultant, Founder
A&G Consulting Partners, LLC
3-2008 - 5-2014
Senior Manager, SAP
Newell Brands
7-2004 - 3-2008
Senior Consultant
IBM
In the press

Media appearances

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Education
Master of Business Administration (MBA)
Columbia Business School
Bachelor of Science (BS)
Georgia Institute of Technology
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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