Andy Edmunds

Energizer
DISC Type : I

Head of Digital Service at Thames Water

Reading, England, United Kingdom

Overview

Andy Edmunds is the Head of Digital Service at Thames Water, overseeing service operations, digital workplace support, and partner management. He has extensive experience in IT infrastructure and operations from previous roles at LGC, Virgin Media, and Tech Mahindra.

Andy is passionate about continuous improvement and enhancing employee engagement through effective IT service management. He also has a strong background in managing complex vendor contracts and third-party relationships.

People often call him collaborative, adaptable, and customer-focused, highlighting his strength in relationship management.

Personality Overview

Relationship Oriented

Believer

Big Picture Person

They are always positive and upbeat, so take their promises with a pinch of salt.  They are really good at seeing what the long-term impacts of their decisions could be. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Digital Workplace Support
As Head of Digital Service, Andy focuses on enhancing the digital tools and support available to employees for improved productivity and experience.
Service Operations
His current role and past experiences demonstrate a strong focus on optimizing and managing IT service delivery and operational efficiency.
Vendor Management
Andy has significant experience in managing supplier relationships, negotiating contracts, and overseeing third-party vendors across various organizations.

Media Appearances

Andy has no verified media appearances

Work History

3-2024
Head of Digital Service at Thames Water
4-2023 - 2-2024
Head of Infrastructure Services at LGC
4-2021 - 4-2023
Mobile Operations Manager - IT BSS and Mobile MVNO at Virgin Media
7-2016 - 4-2021
Customer Delivery Director ( Mobile Managed Services ) 3UK&ROI at Tech Mahindra
12-2012 - 7-2016
IT and Network Operations Head UK&ROI at Tech Mahindra

Education

Andy has no verified education history

More Information

Social Presence :

Prographics :

Exp : 26 Location : Reading, England, United Kingdom Job Level : Mid-senior Designation : Head of Digital Service at Thames Water
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Insights For Selling To Andy

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Don’t be excessively objective, be a storyteller
  • Don’t assume a yes just because they have not said no
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andy is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Andy

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Andy move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Andy take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Andy

Personality Compatibility


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