Tracey Costley in

Tracey Costley

Inspirer · DISC type id
Director of Customer Service at Utility Warehouse
📍 United Kingdom

Tracey is a Director of Customer Service at Utility Warehouse, with over 20 years of experience in B2C/B2B retail across various sectors. She is known for her leadership in operational transformation and achieving industry-leading customer satisfaction.

She is passionate about creating supportive environments where people can thrive and is described as a servant leader who builds trust and loyalty.

People often call her an exceptional leader, completely focused on delivering positive and caring service.

Read the full overview →
Experience
37 Years
Current Role
Director of Customer Service
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

How Tracey shows up

Achievment Oriented
Confident & Optimistic
Decisive

They respond well to objective pitches but also attach some value to relationships. They measure a product on its merit but can be influenced by strong testimonials. They usually prefer to drive the conversation.

Priorities

Topics Tracey cares about

Operational Transformation
Tracey has an exceptional track record in transformation and leadership, consistently achieving reduced costs and improved satisfaction.
Customer Service Leadership
With over 20 years of experience, she focuses on embedding successful customer service cultures and driving high NPS scores.
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Career

Work history

5-2024
Director of Customer Service
Utility Warehouse
7-2022 - 4-2024
Director of Customer Operations
Shell Energy
8-2021 - 3-2022
Director Service Improvement & Change
UK Health Security Agency
1-2020 - 4-2021
Customer Care & Complaints Director
OVO
8-2003 - 1-2020
Head of Customer Service
SSE plc
In the press

Media appearances

UW Appoints Tracey Costley as Customer Service Director. Featured in Utility Warehouse (press release)
See now
Education
1995 - 1998
Fpc
Croydon College
Social presence
in
Behavioral profile

DISC profile (public)

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Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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