Tracey Costley in

Tracey Costley

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Director of Customer Service at Utility Warehouse
📍 United Kingdom

Tracey is a Director of Customer Service at Utility Warehouse, with over 20 years of experience in B2C/B2B retail across various sectors. She is known for her leadership in operational transformation and achieving industry-leading customer satisfaction.

She is passionate about creating supportive environments where people can thrive and is described as a servant leader who builds trust and loyalty.

People often call her an exceptional leader, completely focused on delivering positive and caring service.

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Experience
37 Years
Current Role
Director of Customer Service
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

How Tracey shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Tracey cares about

Operational Transformation
Tracey has an exceptional track record in transformation and leadership, consistently achieving reduced costs and improved satisfaction.
Customer Service Leadership
With over 20 years of experience, she focuses on embedding successful customer service cultures and driving high NPS scores.
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Career

Work history

5-2024
Director of Customer Service
Utility Warehouse
7-2022 - 4-2024
Director of Customer Operations
Shell Energy
8-2021 - 3-2022
Director Service Improvement & Change
UK Health Security Agency
1-2020 - 4-2021
Customer Care & Complaints Director
OVO
8-2003 - 1-2020
Head of Customer Service
SSE plc
In the press

Media appearances

UW Appoints Tracey Costley as Customer Service Director. Featured in Utility Warehouse (press release)
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Education
1995 - 1998
Fpc
Croydon College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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