Andy is a Managing Director at Deloitte Consulting with over 25 years of experience leading their Digital Contact Center and TrueServe™ business. He specializes in customer service transformation using AI, holding MS and BS degrees from Ball State University. Colleagues describe him as a "consummate professional" and "valuable leader".
Interesting fact: Andy is at the forefront of Deloittes alliance with Google Cloud, recently launching a new practice to help clients implement agentic AI for customer experience.
Read the full overview →They are more likely to opt for solutions that are proven in the market. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. Scenarios where both sides can come out as winners appeal to them greatly.
Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.
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