Andy Haas

Caretaker
DISC Type : Si

Managing Director at Deloitte Consulting

Knoxville, Tennessee, United States

Overview

Andy is a Managing Director at Deloitte Consulting with over 25 years of experience leading their Digital Contact Center and TrueServe™ business. He specializes in customer service transformation using AI, holding MS and BS degrees from Ball State University. Colleagues describe him as a "consummate professional" and "valuable leader".


Interesting fact: Andy is at the forefront of Deloittes alliance with Google Cloud, recently launching a new practice to help clients implement agentic AI for customer experience.

Personality Overview

Nice But Slow

Tactful

Supportive

They are more likely to opt for solutions that are proven in the market.  Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. Scenarios where both sides can come out as winners appeal to them greatly.

Topics They Care About

AI in Customer Service
He is a leader in applying AI to customer experience, spearheading Deloitte's partnership with Google Cloud's Gemini Enterprise for Customer Experience (GECX) to enhance service.
Strategic Tech Alliances
He leads major partnerships with tech firms like Google and Genesys, which recently named Deloitte its Global Systems Integrator Partner of the Year.
Contact Center Transformation
His career is centered on evolving contact centers into modern, cloud-based, omni-channel 'experience hubs' for global brands.

Media Appearances

Andy has no verified media appearances

Work History

9-1996
Managing Director at Deloitte Consulting

Education

1995 - 1996
MS from Ball State University
1991 - 1995
BS from Ball State University

More Information

Social Presence :

Prographics :

Exp : 29 Location : Knoxville, Tennessee, United States Job Level : Mid-senior Designation : Managing Director at Deloitte Consulting
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Insights For Selling To Andy

During A Call Or A Meeting

DO's

  • Summarize the key points at the end of the conversation
  • When asking them questions, sound relatable and informal
  • Show genuine interest in solving their problems

DONT's

  • Don’t ask too many questions that sound too dry and objective
  • Don’t give the impression of being unproven or risky
  • Don’t sound very transactional

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andy is

  • Relationships can play a major role, followed by low risk and strong market validation.
  • Will you ever get a clear answer from Andy

  • They are not very direct, and unlikely to say no to your face.

Insights For Deal Planning

    How fast (or slow) will Andy move?

  • They can take their time to make decisions, even if they are constantly involved and friendly.
  • Can Andy take some risk or not?

  • It is unlikely that they will take many risks.

You And Andy

Personality Compatibility


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