Andy Thomas

Supporter
DISC Type : s

National Channel Director, East at Observe.AI

Oxford, Massachusetts, United States

Overview

Andy Thomas is an experienced channel sales leader, currently serving as the National Channel Director, East at Observe. AI. His career includes senior roles like VP of Sales and Channel Development, where he has focused on building strategic partnerships. He is actively engaged in promoting AI-driven customer experience transformations.

He is the owner of AJACKS Solutions LLC, showcasing his entrepreneurial experience alongside his corporate career.

Personality Overview

Social Proof Driven

Thoughtful In Approach

Risk-averse

They maintain good relationships with everyone, internally and externally.  They are motivated by the potential impact of their decision on the organization. They usually go by the book, following all rules and procedures.

Topics They Care About

AI in CX
Actively shares how Observe. AI can accelerate customer experience (CX) transformation through artificial intelligence at industry summits.
Channel Partnerships
His entire career, including his current Director role, is focused on building and managing channel and partner relationships.
Sales Networking
Frequently attends industry events and summits to connect with partners and brainstorm new collaborative opportunities.

Media Appearances

Andy has no verified media appearances

Work History

8-2025 - 11-2025
National Channel Director, East at Observe.AI
5-2025 - 8-2025
National Channel Director, Northeast at Observe.AI
5-2024 - 5-2025
Regional Channel Director at Observe.AI
1-2023 - 5-2024
Owner at AJACKS Solutions LLC
1-2022 - 12-2022
Vice President of Sales and Channel Development at Adamscomm, Inc.

Education

Andy has no verified education history

More Information

Social Presence :

Prographics :

Exp : 7 Location : Oxford, Massachusetts, United States Job Level : N/A Designation : National Channel Director, East at Observe.AI
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Insights For Selling To Andy

During A Call Or A Meeting

DO's

  • Use phrases like ‘others say that’, ‘zero risk in’, ‘seen proof of’ etc.
  • Engage other key stakeholders on their side and leverage if they approve of your product
  • Show willingness to accommodating their needs or requests

DONT's

  • Don’t use phrases like ‘there might be’, ‘we haven’t yet’, ‘latest technology’ etc.
  • Don’t rush them to make quick decisions
  • Don’t keep pushing them for a straight answer, just make your own conclusions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andy is

  • Low risk, approval of other stakeholders and successful process-based evaluation are most important for them.
  • Will you ever get a clear answer from Andy

  • They don’t say no very often, and can take you around in circles sometimes.

Insights For Deal Planning

    How fast (or slow) will Andy move?

  • They do not like to rush, so they could be slow in making decisions.
  • Can Andy take some risk or not?

  • They have little risk-appetite and prefer to take decisions that others support.

You And Andy

Personality Compatibility


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