Angela Pampinella in

Angela Pampinella

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Senior Manager, Customer Care and Operational Excellence at Avantik
📍 Morristown, New Jersey, United States

Angela Pampinella is an operational excellence leader at Avantik, specializing in process optimization, scalable execution, and structural controls. She focuses on identifying performance gaps and implementing sustainable solutions to improve service reliability and cross-functional alignment. She holds a Bachelor of Science from Ramapo College of New Jersey and is trained in Lean Six Sigma.

Angela is a supportive and appreciative leader who publicly celebrates her teams successes. She is passionate about uplifting women in the workplace, valuing the role of mentorship. She is a close friend to her colleagues, having served as a Maid of Honor for a friend described as a "sister. "

In a prior role, she was instrumental in driving $120, 000 in cost savings by re-engineering freight claims and carrier recovery processes.

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Experience
8 Years
Current Role
Senior Manager, Customer Care and Operational Excellence
Job Level
Middle
Location
Morristown, New Jersey, United States
Personality Overview

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Priorities

Topics Angela cares about

Operational Excellence
Her entire career trajectory at Avantik focuses on improving process integrity, strengthening controls, and driving scalable execution across business segments.
Process Optimization
She specializes in identifying systemic gaps, standardizing workflows, and strengthening service delivery to reduce operational variability.
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Career

Work history

1-2025
Senior Manager, Customer Care and Operational Excellence
Avantik
6-2021
Manager, Customer Care & Process Optimization
Avantik
1-2020 - 6-2021
Team Lead, Customer Care
Avantik
4-2018 - 12-2019
Service Coordinator
Avantik
12-2017 - 4-2018
Administrative Assistant, Freight Claims Specialist
F&E Trading
In the press

Media appearances

Avantik Meet the Team: Introduction of Angela Pampinella (Senior Manager, Customer Care and Operational Excellence). Featured in Facebook
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Avantik Meet the Team: Spotlight on Angela Pampinella (Senior Manager, Customer Care and Operational Excellence). Featured in Instagram
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Education
Bachelor of Science - BS
Ramapo College of New Jersey
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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