Angela Pampinella

Evaluator
DISC Type : sdc

Senior Manager, Customer Care and Operational Excellence at Avantik

Morristown, New Jersey, United States

Overview

Angela Pampinella is an operational excellence leader at Avantik, specializing in process optimization, scalable execution, and structural controls. She focuses on identifying performance gaps and implementing sustainable solutions to improve service reliability and cross-functional alignment. She holds a Bachelor of Science from Ramapo College of New Jersey and is trained in Lean Six Sigma.

Angela is a supportive and appreciative leader who publicly celebrates her teams successes. She is passionate about uplifting women in the workplace, valuing the role of mentorship. She is a close friend to her colleagues, having served as a Maid of Honor for a friend described as a "sister. "

In a prior role, she was instrumental in driving $120, 000 in cost savings by re-engineering freight claims and carrier recovery processes.

Personality Overview

Quality Focused

Thorough Evaluator

Hard To Convince

They are not very likely to become strong advocates of your product or service  They focus on the results, but can still be quite procedural and analytical about how to get there They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

Operational Excellence
Her entire career trajectory at Avantik focuses on improving process integrity, strengthening controls, and driving scalable execution across business segments.
Process Optimization
She specializes in identifying systemic gaps, standardizing workflows, and strengthening service delivery to reduce operational variability.
Team Leadership
She publicly recognizes her team's professionalism and collaborative spirit, highlighting her commitment to fostering a positive and effective work environment.

Media Appearances

Avantik Meet the Team: Introduction of Angela Pampinella (Senior Manager, Customer Care and Operational Excellence). Featured in Facebook

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Avantik Meet the Team: Spotlight on Angela Pampinella (Senior Manager, Customer Care and Operational Excellence). Featured in Instagram

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Work History

1-2025
Senior Manager, Customer Care and Operational Excellence at Avantik
6-2021
Manager, Customer Care & Process Optimization at Avantik
1-2020 - 6-2021
Team Lead, Customer Care at Avantik
4-2018 - 12-2019
Service Coordinator at Avantik
12-2017 - 4-2018
Administrative Assistant, Freight Claims Specialist at F&E Trading

Education

Bachelor of Science - BS from Ramapo College of New Jersey

More Information

Social Presence :

Prographics :

Exp : 8 Location : Morristown, New Jersey, United States Job Level : Middle Designation : Senior Manager, Customer Care and Operational Excellence at Avantik
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Insights For Selling To Angela

During A Call Or A Meeting

DO's

  • Be prepared for comments or questions that are critical of your product or your claims
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Showcase your competitive superiority clearly when possible or address it at the minimum

DONT's

  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Don’t nudge them to do something by using the logic that others have done the same

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Angela is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Angela

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Angela move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Angela take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Angela

Personality Compatibility


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