Marianna Wong

Enthusiast
DISC Type : i

Vice President of Operations and Customer Experience at Avantik

Pine Brook, New Jersey, United States

Overview

Marianna Wong is the Vice President of Operations and Customer Experience at Avantik, bringing over 20 years of expertise in customer-facing strategy for software and medical technology firms. An MBA graduate from Santa Clara University, she has a proven track record of leading large global teams and managing significant revenue streams and budgets.

Personality Overview

Story Driven

Amiable & Agreeable

Consensus Focused

Unlike D or C types, they are convinced more by stories and testimonials.  They are more about building relationships than just cutting deals. They are generally friendly, so be careful when relying on their word.

Topics They Care About

Customer Experience Strategy
Her career is dedicated to building innovative, multi-channel customer touchpoints and driving customer satisfaction, retention, and advocacy across global enterprises.
Global Team Leadership
She has extensive experience building and leading large international teams of up to 600 employees in the US, Canada, the Philippines, and Malaysia.
Operational Excellence
She has deployed Lean Six Sigma methodology to drive process improvements and successfully boosted customer satisfaction and NPS by over 125% in a previous role.

Media Appearances

Marianna has no verified media appearances

Work History

11-2023
Vice President of Operations and Customer Experience at Avantik
1-2019 - 11-2023
Senior Director Global Customer Care at Thermo Fisher Scientific
2017 - 1-2019
Vice President, Client Services at NextGen Healthcare
2013 - 2017
Vice President Global Customer Service at BD
2009 - 2013
Vice President, Customer Support at Epicor Software Corp

Education

Bachelor of Science from California State University - East Bay
Master of Business Administration from Santa Clara University Leavey School of Business

More Information

Social Presence :

Prographics :

Exp : 33 Location : Pine Brook, New Jersey, United States Job Level : Senior Designation : Vice President of Operations and Customer Experience at Avantik
URL has been copied!

Insights For Selling To Marianna

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Refer to interesting customer testimonials and stress on great customer experience
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marianna is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Marianna

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Marianna move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Marianna take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Marianna

Personality Compatibility


Other Avantik Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.