Anoop Parwani

Examiner
DISC Type : cs

Head - Customer Experience & Operational Excellence at MobiKwik

Gurugram, Haryana, India

Overview

Anoop Parwani is a customer experience leader at MobiKwik, specializing in operational excellence. He leverages AI and automation to enhance customer satisfaction and streamline operations. Anoop holds an Executive Program in Management certificate from the University of California, Berkeleys Haas School of Business.

His career spans diverse industries, including financial technology, media, e-commerce, and business information services, giving him a broad perspective on customer support and logistics.

Personality Overview

Status Quo Seeker

Late Adopter

Overcautious

They are always well-planned and adopt a systematic approach.  They do not like taking risks at all and go for proven options in the end. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

CX Automation
His role focuses on implementing strategic initiatives powered by A. I. and automation to elevate customer satisfaction and streamline support operations.
Operational Excellence
A core part of his professional title and expertise is monitoring processes, identifying improvement areas, and implementing measures for smooth business operations.
Fintech Innovation
As a leader at MobiKwik, he is directly involved in the customer experience within the dynamic financial technology sector.

Media Appearances

Anoop has no verified media appearances

Work History

5-2022
Head - Customer Experience & Operational Excellence at MobiKwik
2-2019 - 5-2022
Customer Experience Lead at ZEE5
5-2018 - 2-2019
Lead - Delegate Aquisition at Dun & Bradstreet
7-2015 - 4-2018
Head - Customer Support, Logistics & Buyer Experience at Purplle.com
10-2013 - 6-2015
Assistant Manager at Confidential

Education

4-2021 - 6-2022
Executive Program in Management from University of California, Berkeley, Haas School of Business

More Information

Social Presence :

Prographics :

Exp : N/A Location : Gurugram, Haryana, India Job Level : N/A Designation : Head - Customer Experience & Operational Excellence at MobiKwik
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Insights For Selling To Anoop

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Be firm in your communication and stay in control
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't push them too hard to make fast decisions, give them time
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Anoop is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Anoop

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Anoop move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Anoop take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Anoop

Personality Compatibility


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