Anoop Parwani in

Anoop Parwani

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Head - Customer Experience & Operational Excellence at MobiKwik
📍 Gurugram, Haryana, India

Anoop Parwani is a customer experience leader at MobiKwik, specializing in operational excellence. He leverages AI and automation to enhance customer satisfaction and streamline operations. Anoop holds an Executive Program in Management certificate from the University of California, Berkeleys Haas School of Business.

His career spans diverse industries, including financial technology, media, e-commerce, and business information services, giving him a broad perspective on customer support and logistics.

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Current Role
Head - Customer Experience & Operational Excellence
Location
Gurugram, Haryana, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Anoop cares about

CX Automation
His role focuses on implementing strategic initiatives powered by A. I. and automation to elevate customer satisfaction and streamline support operations.
Operational Excellence
A core part of his professional title and expertise is monitoring processes, identifying improvement areas, and implementing measures for smooth business operations.
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Career

Work history

5-2022
Head - Customer Experience & Operational Excellence
MobiKwik
2-2019 - 5-2022
Customer Experience Lead
ZEE5
5-2018 - 2-2019
Lead - Delegate Aquisition
Dun & Bradstreet
7-2015 - 4-2018
Head - Customer Support, Logistics & Buyer Experience
Purplle.com
10-2013 - 6-2015
Assistant Manager
Confidential
In the press

Media appearances

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Education
4-2021 - 6-2022
Executive Program in Management
University of California, Berkeley, Haas School of Business
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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